DescriptionHomeSearch JobsJob DescriptionGTD-5 Telecom Engineer - RemoteRemote :Indianapolis, Indiana, USSalary Range :80000.00 - 95000.00 Per AnnumJob Code :364954End Date :2025-10-24Days Left :23 days, 4 hours leftApplyPosition :GTD-5 Telecom EngineerIndustry :TelecommunicationsType :Full-TimeLocation :Fully RemoteDay to day :Troubleshoot GTD-5 switch issues and resolve hardware faultsAnswer and resolve customer calls related to circuit packs and alarmsWalk customers through changing circuit packs, down to the slot / shelf levelHandle escalations and analyze trouble tickets in JiraProvide translations and call processing supportMentor junior team members when neededMaintain proper ticket documentation and updatesBe available for on-call rotations every 3rd weekMust haves :5-10 years of GTD-5 switch troubleshooting experience5years overall telephony troubleshooting experienceStrong hardware troubleshooting and fault isolation skills (Tier 3 level)Call Processing and Translations experience (GTD-5 environment)Familiarity with central office procedures and policiesJira (ticketing) experienceAbility to guide customers step by step on changing circuit packsStrong customer service orientation; able to work directly with clients and vendorsAble to work a 7x24 rotating schedule, including on-call every third weekGTD-5 debugging, translations, and troubleshootingHardware troubleshooting (circuit packs, shelves, slots)Proficiency in Windows-based tools (Outlook, Word, Excel, Visio, etc.)Salary and Compensation :The base annual salary for this position is between $80,000 - $95,000 per year.Factors which may affect pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate.Benefits :The Company offers the following benefits for this position, subject to applicable eligibility requirements :medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).Job RequirementGTD-5TroubleshootingTechnical SupportReach Out to a RecruiterRecruiterEmailPhoneSrujan Sahusrujan.sahu@collabera.comApply Now. Experience: 3 years required