Role description:

• You’ll provide technical support, either by phone or e-mail. - You will answer and record requests, regarding the functionality of the Internet, Data, Voice Service and also IT Service. - You will troubleshoot and efficiently solve customer or network issues (routing, switching, VPN, VoIP, email, hosting, DNS, cloud, etc.). - You will open, update and close tickets accurately and in a timely fashion. - You will ensure that all customer alarms are answered quickly and in accordance with the internal procedures, so you’ll be in permanent contact with our customers. - You will send the field teams and assist them remotely in the troubleshooting task they have to perform at the customers’ location or in the Backbone GTS network. - You will analyze the incidents and escalate any improvement requirements. - You will manage the faults in our national and regional network, following the procedures in force. - You and the whole team will be kept up to date with lots of technologies: our training program is an extended one! - You will work in shifts to cover the 24/7 schedule.

Qualifications:

• You graduated from a technical university (or have technical knowledge) and you like to put your passion and engineering knowledge to work in the service of your own objectives and those of your team.
• You have either the experience or passion (or both…) for working with customers.
• You are sociable, you are a good listener and you like to communicate.

-You are a motivated person.

• You can quickly understand the problem you are facing, and so you always manage to find solutions in time.

-You are a curious person.

• You have the ability and desire to learn and work with new technologies.
• You enjoy finding solutions even when you have to resort to creativity.
• You feel comfortable taking control of situations, when you feel the success of the team depends on it.
• Last but not least, you are fluent in English :)

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