Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Provides technical support (development, testing, integration and implementation) of applications and interfaces which deliver IT tools and support business functions across the health system. The ideal candidate will have a strong background supporting and implementing HR technology solutions, with hands-on experience in Workforce Management (WFM) and Staff Scheduling. Experience supporting Infor WFM and Infor Staff Scheduling/MVS is strongly preferred. This role will primarily focus on the ongoing support, configuration, troubleshooting, testing, and implementation of Workforce Management, Staff Scheduling, and related HR solutions within the Infor environment.

Responsibilities

Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives. Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces. Functions as liaison to health system departments using IT resources and ensures proper use of resources and maintains high service levels. May serve as project lead for implementation of vendor-based systems. Offers design solutions and alternatives to enhance/improve existing systems. Participates in formulating and defining system scope, objectives, and solution. Designs, codes, tests, debugs, and documents the programs, interfaces and scripts to specified requirements. Devises/modifies procedures to solve problems taking into consideration computer equipment capacity and limitations, operating time, and form of desired results. Participates as needed in the assessment of systems and their ability to meet technical and business requirements. Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports Supports Workforce Management and Staff Scheduling solutions, including system configuration, application troubleshooting, testing, upgrades, integrations, and production support. Works closely with operational and HR stakeholders to understand scheduling and workforce-management requirements and translate them into effective system solutions.

Preferred Qualifications

Hands-on experience supporting Workforce Management (WFM) and Staff Scheduling applications. Experience with Infor WFM and Infor Staff Scheduling/MVS strongly preferred. Understanding of workforce-management concepts such as time and attendance, employee scheduling, staffing requirements, scheduling rules, and related workflows. Experience with application configuration, testing, troubleshooting, upgrades, and production support. Experience working with HR, payroll, operational leaders, and technical teams to support workforce-management solutions. Experience supporting enterprise HR technology in a healthcare environment is preferred. Other Information Education Requirements Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience). Licensure/Certification Requirements No licensure or certification required. Professional Experience Requirements If a Bachelor's degree: Two (2) years of IT systems and/or operational experience. If an Associate's degree: Four (4) years of IT systems and/or operational experience. If a High School diploma or GED: Six (6) years of IT systems and/or operational experience. Knowledge/Skills/and Abilities Requirements Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers. Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: ISD Business and Revenue Cycle Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $33.37 - $47.97 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.