Our client, an international e-commerce company with a strong presence in the USA, is searching for an experienced Head of Supply Chain and Operations for a full-time remote role. In this role, you will be responsible for managing and optimizing all operational processes across the supply chain, logistics, procurement, and customer service functions to ensure the success and scalability of the company's Amazon FBA business. Your expertise and leadership will contribute to its growth and help achieve its business goals.

About the company:

The company is an e-commerce brand built around movement, energy, and family fun. Best known for its high-quality outdoor and fitness products especially premium trampolines designed for safety, durability, and joy the brand is expanding rapidly across global marketplaces. It values initiative, analytical thinking, and people who take ownership of their work. If you're passionate about e-commerce, innovation, and high-quality products, this is your opportunity to make a measurable impact.

We are seeking a dynamic and strategic Head of Supply Chain & Operations to lead our end-to-end operational ecosystem from supply planning and procurement to logistics, fulfillment, and customer experience. This leader will drive operational excellence, build scalable processes, and strengthen relationships across our global vendor and logistics network. The ideal candidate is both analytical and execution-focused, thrives in a fast-paced environment, and is passionate about building high-performing teams that support sustainable, data-driven growth.

Key Responsibilities:

Supply Planning

• Develop accurate reordering forecasts in collaboration with cross-functional teams to maintain optimal inventory levels and on-time deliveries.
• Lead strategic inventory planning and forecasting to support growth across all marketplaces.
• Establish and monitor key supply chain KPIs, driving continuous improvement initiatives.

Shipping & Logistics Management

• Coordinate end-to-end shipments with suppliers, carriers, and warehouses.
• Monitor shipment cycles to ensure pickup-to-delivery timelines are met.
• Reconcile inbound inventory with 3PL partners and Amazon.
• Optimize storage and logistics costs across all distribution channels.
• Manage and strengthen relationships with freight forwarders, carriers, and 3PLs to ensure cost-effective and timely distribution.

Procurement & Vendor Management

• Set up new products and vendors within internal systems.
• Oversee purchase order management, ensuring full lifecycle accuracy and timely delivery.
• Negotiate quotations for freight, logistics, 3PLs, and shipments through a competitive bidding process.
• Identify overstock, over fees, and cost-saving opportunities.
• Build long-term, high-trust relationships with suppliers and logistics partners.

Operations Management

• Oversee daily operations across supply chain, logistics, and fulfillment functions.
• Design and implement SOPs to improve efficiency, accuracy, and scalability.
• Partner with finance, marketing, and product teams to align operations with company goals.
• Leverage data analytics to identify bottlenecks and deploy actionable solutions.

Customer Service Leadership

• Lead and oversee Customer Service to ensure timely, empathetic, and effective communication.
• Develop and track CS KPIs including response times, resolution rates, and satisfaction metrics.
• Collaborate with operations and logistics teams to resolve fulfillment and delivery issues
• Implement workflows and systems to elevate customer experience and post-purchase support.
• Analyze customer feedback to drive operational and product improvements.
• Gather and analyze customer feedback to drive process and product improvements.

Qualifications:

• 5 years combined experience in supply chain operations management, logistics in an ecommerce company
• Experience in a similar position in an e-commerce/Amazon FBA and FBM environment.
• Proven ability to lead and develop cross-functional teams across supply chain and customer service.
• Experience working with a start-up company/culture.
• Exceptional organisational skills and the ability to multitask, prioritize, and manage time effectively are essential.
• Able to communicate thoughts clearly in English, both written and spoken.
• Proven ability to lead and develop cross-functional teams across supply chain and customer service.
• The ability to work independently, make decisions with minimal supervision, and a strong sense of initiative are key attributes for this role.
• Proficient in data analysis and reporting.
• Organized, sociable, and goal-oriented.

What We Offer:

• 100% remote work with flexible hours.
• Competitive and timely compensation.
• Yearly bonuses
• Opportunity to lead the early-stage development of new Amazon products.
• Creative freedom and ownership over product concept development.
• Make a visible impact - your ideas directly influence what we launch.
• Collaborative and growth-oriented work culture.

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