Job Description:

• Provide education and coaching related to heart failure, lifestyle modification, medication adherence, nutrition, physical activity, and self-management.
• Establish short- and long-term goals with patients using shared decision-making and motivational interviewing techniques.
• Encourage sustained patient engagement, self-advocacy, and behavior change throughout program participation.
• Partner with the clinical care team to support patient care plans and escalate concerns appropriately.
• Provide timely updates and documentation related to patient engagement and progress.
• Participate in interdisciplinary team meetings.
• Respond to patient communications in a timely, professional, and compassionate manner.
• Build and maintain strong, trust-based relationships with patients and caregivers.
• Consistently deliver a high-quality patient experience aligned with program standards.

Requirements:

• Bachelor’s degree in health sciences or related field preferred
• NBC-HWC (National Board for Health & Wellness Coaching) certification required
• Experience in a healthcare, chronic disease management, or patient engagement setting preferred
• Cardiology or heart failure experience a plus
• Telehealth or remote patient engagement experience preferred
• Strong communication and interpersonal skills
• Ability to motivate and support behavior change in diverse patient populations
• Organized, adaptable, and comfortable managing multiple priorities
• Proficiency with electronic health records and standard computer applications
• Bilingual English/Spanish proficiency preferred

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance