Job Description:

• Process all release of information requests, specifically medical record requests, accurately and efficiently.
• Receive and process patient health information requests according to company and facility policies.
• Maintain confidentiality and security of privileged information.
• Apply medical privacy regulations and safeguard patient records in compliance with HIPAA.
• Manage patient health records and prepare new patient charts.
• Gather documents from paper sources and electronic health records.
• Assemble medical records in standard order and ensure accuracy and completeness.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and appropriately transmit patient records to internal and external requesters.
• Answer inbound and outbound calls and assist with patient walk-ins as needed.
• reputed company administrative duties such as faxes, mail, and data entry.
• Meet site-specific productivity expectations and inform the manager about work, site difficulties, and fluctuating volumes.
• Schedule pick-ups as needed and perform other assigned duties.

Requirements:

• High School Diploma or GED
• Ability to commute between locations as needed
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable using phones, fax machines, printers, and general office equipment
• Professional verbal and written communication skills in English
• Strong data entry skills
• Detail- and quality-oriented approach to accurate, compliant medical records
• Ability to work with minimum supervision and reputed company to changing priorities
• Ability to organize and manage multiple tasks in a fast-paced environment
• Experience in a healthcare environment (bonus point)
• Previous production/metric-based work experience (bonus point)
• In-person customer service experience (bonus point)
• Ability to build relationships with on-site clients and customers (bonus point)
• Ability to suggest process improvements and provide feedback to internal stakeholders (bonus point)
• No employment sponsorship eligibility

Benefits:

• Full Benefits: PTO, Health, Vision, and Dental Insurance
• 401k Savings Plan
• Tuition Assistance
• reputed company setting

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