SummaryWe are seeking an experienced IT Application Delivery Manager to provide interim leadership for a health plan's Provider Solutions application portfolio. This role is crucial in maintaining continuity across application delivery, production support, vendor management, and active technology initiatives. If you are a practical leader with a strong background in health plan applications and people management, we invite you to apply.

Responsibilities

Lead a cross-functional team of application administrators, analysts, software engineers, and technical resources supporting provider-focused enterprise applications. Maintain continuity of application operations, production support, enhancements, and in-flight projects. Partner with provider operations, business stakeholders, and IT leadership to prioritize work, manage dependencies, and address delivery risks. Oversee applications and integrations supporting provider data, network management, provider directories, and capitation processes. Coordinate with pharmacy and claims technology teams on shared dependencies, including PBM integrations, billing interfaces, and accumulator management, as applicable. Manage incidents, service escalations, and problem resolution while maintaining established service levels and stakeholder communication. Oversee vendor relationships, support performance, issue resolution, and delivery commitments. Manage team workload, resource capacity, project milestones, and competing operational demands. Maintain established change management, release, testing, and production readiness practices. Monitor portfolio spending and resource forecasts within existing budget expectations. Provide clear status reporting to leadership on application performance, delivery progress, risks, and decisions requiring escalation. Complete an organized transition into the assignment and a documented handoff when the permanent manager returns. QualificationsSignificant experience managing enterprise application delivery or production support within a health plan or payer environment. Demonstrated leadership of cross-functional technical teams supporting business-critical applications. Working knowledge of provider operations and the technology supporting provider data, network management, directories, or related payer functions. Experience supporting core payer platforms and their integrations; familiarity with TriZetto Facets is strongly preferred. Proven ability to manage production incidents, vendor escalations, application enhancements, and concurrent projects. Experience with resource planning, service-level management, change management, and budget oversight. Strong communication skills, including the ability to translate technical issues into business impacts and actionable decisions. Ability to enter an established environment, build relationships quickly, and lead with limited ramp-up time. Bachelor's degree in information systems, business, healthcare administration, or a related field, or equivalent professional experience.