VITA - VITA Print Service Support Technician (813974) Richmond, VA 23225 12+ Months Both Phone and In Person Hybrid VITA Print Service Support Technician - Phone and In Person IVs required! ON SITE Training period required, then can be remote (see below) Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement? ABOUT THE ROLE We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support. The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge. Skill Matrix: Microsoft 365 Required 5 Years Strong communication and interpersonal skills and detail oriented Required 5 Years Strong analytical and troubleshooting skills Required 5 Years Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years Commitment to delivering high quality end user support and customer service Required 5 Years Experience in a help desk or technical support role. Required 5 Years Knowledge of IT systems Required 5 Years Knowledge of print services environment Desired 2 Years