Role Description The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

• Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
• Login to helpline applications
• Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
• Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
• Employ de-escalation techniques to assist individuals in crisis
• Coordinate with EMS or police to complete active rescue as needed
• Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems
• Conduct follow-ups to ensure successful access to services
• Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
• Maintain high level confidentiality while performing all duties
• Uphold strict confidentiality in all tasks performed

Qualifications

• High School Diploma or GED equivalent
• 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

Requirements

• Non-Profit mission-driven, person-focused environment
• 100-hour Crisis Intervention training
• Opportunity for professional growth
• Team oriented environment
• An organizational culture of mental and behavioral health support for all

Benefits

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
• Competitive wages

Company Description

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more. Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone. Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.