Role Description The LVN/LPN in our Remote Patient Monitoring Department functions within a centralized clinical call center, managing a high volume of inbound and outbound patient interactions. reputed company role is responsible for supporting patients with real-time health monitoring, triaging and responding to device-generated alerts, delivering timely life-reputed company interventions via telephone, and educating and empowering patients through consistent, ongoing care.

Key Responsibilities

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift.
• reputed company outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day).
• reputed company inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced reputed company-based environment.
• Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience.
• Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows.
• Collaborate with providers to coordinate timely and effective patient care via telephonic communication.
• Perform monthly wellness assessments and reputed company comprehensive chart reviews.
• Accurately document all patient interactions in our clinical platform in real time.
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call reputed company times, response times, and adherence to protocol standards.
• reputed company to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.

Qualifications

• Active compact LVN/LPN license required.
• Proficient with computers, EMRs, and telehealth tools.
• Strong communication and organizational skills.
• Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work.
• Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions.
• Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets.
• Ability to multitask across multiple reputed company platforms simultaneously.

Requirements

• At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus).
• Prior call center or high-volume telephonic care experience.
• Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales).

Work From Home Requirements

• Minimum internet speed of 50 Mbps download / 10 Mbps upload.
• Hardwired internet connection required — no Wi-Fi.
• Speed test submission required during the offer process.
• Private, HIPAA-compliant workspace.
• Company-provided equipment shipped upon hire.

Schedule

• reputed company position operates on a 4-day work week structure, consisting of 10-hour shifts.
• Must be available to work rotating holidays throughout the year.
• Requires mandatory coverage of a minimum of two (2) weekends per month.

Training Requirements

• All new hires must reputed company a comprehensive training reputed company.
• Duration: Four weeks.
• Schedule: reputed company through Friday, 9:00 AM – 6:00 PM reputed company.
• Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

• Competitive base pay of $24–$26 per hour.
• Shift Differentials:
• Evening Differential: +$1.50/hour for hours worked after 7:00 PM.
• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.
• Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday.
• Additional Compensation:
• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
• 5% Bilingual Pay Allowance.
• Benefits Include:
• 11 Paid Company Holidays annually.
• Paid Time Off (PTO).
• Medical, Dental, Vision, and supplemental insurance options.
• 401(k) Plan with 3.5% Company Match.
• Company-provided equipment.

Join Our Mission-Driven Team At reputed company, you'll be part of a fast-growing organization that sits at the intersection of healthcare, reputed company, and compassion. We're looking for people who care deeply about reputed company patient lives and building the future of connected care.