Role Description Responsible for entering new prescriptions for patients, processing exceptions, making contact with physician offices and patients. Assists in fulfillment efforts such as picking, packing, and manifesting based on business needs.

• Provides pharmacist call back and/or patient quality assurance support.
• Responsible for entering patient demographics and prescription into the data processing system.
• Works with new patient/new referral imaging folder.
• Loads insurance plan and coordination of benefits into the data processing system for new patient/new referrals.
• Participates in the review/audit of test claims for new patient/new referral.
• Handles processing of reorders and emails distribution as needed.
• Responsible for image indexing, AE report filing.
• Provides primary support and expertise for specialized programs such as ETT or Pharma.
• Performs the job responsibilities listed for programs that require special handling or provide support for specific disease states.
• Other registered and/or licensed responsibilities as judgement or necessity dictate.

Qualifications

• High school diploma from an accredited school or equivalent GED.
• Must possess an active State Board of Pharmacy license.
• At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs.

Requirements

• Previous data entry experience with strong attention to detail and accuracy.
• Proficiency with pharmacy management systems, Microsoft Office applications, and multiple computer systems.
• Minimum of 1 year of pharmacy technician experience, preferably in specialty, retail, call center, or centralized pharmacy operations.
• Touch typing skills and the ability to type accurately without looking at the keyboard.
• Strong customer service skills with experience supporting patients, providers, and internal stakeholders.

Benefits

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits .