Role Description Join Veeva as we transform Environmental Health and Safety by building the purpose-built EHS application for Life Sciences and regulated industries. Veeva Systems drives innovation by reducing risk, increasing operational efficiency, and bringing shopfloor-to-boardroom transparency to our customers. In this role, you will lead a Professional Services team of EHS and Vault Platform experts, driving Customer Success. You are a key people manager in a product-first company, responsible for leading a team that excels in software implementation delivery while making deployments faster, more accurate, and tech-enabled.

• Managing with a relentless focus on Implementation Excellence and Operational Excellence includes:
• Driving Employee & Customer Success: Hiring, coaching, and developing top-tier talent who take pride in their work and operate with speed, focus, and humility.
• Building Modern Delivery Practices: Accelerating our 2030 Services Vision by enforcing prescriptive packaged solutions, automated tools, and standardized best practices.
• Executing Cross-Functional Synergy: Partnering closely across the EHS Cross-Team (Strategy, Product Management, and Sales) to support Key Deals, ensure success on Key Projects (early adopters), and feed real-world project feedback back into core product design.
• Establishing Long-Term Value: Building trusted executive relationships that transition customers seamlessly from initial go-live into a steady-state operating model.

What You'll Do:

• Build & Lead a High-Performing Team:

Recruit, onboard, coach, and retain top external talent and high-potential internal talent. Manage team capacity, staffing, and career growth.

• Services Delivery Leadership:

Serve as a Services Delivery Lead for key customer engagements (up to 25% of time engaging with customers as an executive resource).

• Drive Implementation Excellence:

Establish prescriptive scoping and project delivery methodologies for EHS implementations to simplify the customer experience.

• Practice Evolution & Innovation:

Serve as a collaborative leader on the Services leadership team, actively identifying opportunities for delivery automation, practice evolution, and tech-enabled consulting.

• Cross-Functional Collaboration:

Build deep internal networks across Sales, Strategy, Product Management, and Customer Success Managers (CSMs) to champion customer outcomes and ensure smooth handoffs.

• Operational Accountability:

Drive individual and team accountability. Proactively identify delivery risks, bottleneck issues, and operational gaps (Care, Notice, Act), taking direct action to correct them.

• Escalation Management:

Serve as a trusted executive escalation point, handling complex customer conversations with humility and quiet confidence.

Qualifications

• Deep understanding of the Environmental Health & Safety (EHS) domain, operational risk, and regulatory compliance workflows.
• 8+ years of experience delivering enterprise cloud implementations at a software vendor or consulting firm.
• 4+ years of direct people management experience leading software implementation consultants or technical teams.
• Proven experience driving operational efficiency, resource management, and standardized delivery methodologies.
• Ability to travel up to 25% of the time.

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Compensation

Base pay: $100,000 - $200,000. The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.