Role Description Are you an aspiring knowledge manager or technical writer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content, using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric knowledge framework within the Global Support organization, working with peers and subject matter experts to enhance our knowledge assets using the latest in AI and other innovative tech. You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap.
• Collaborate with teams to implement and maintain knowledge development processes and standards.
• Support various knowledge development projects and initiatives, ensuring their successful execution.
• Assist in monitoring and reporting on KPIs to evaluate knowledge effectiveness and sharing insights with the organization.
• Participate in identifying and implementing improvements in knowledge processes and technology.

Qualifications

• Bachelor’s degree in a related field or equivalent experience demonstrating expertise in knowledge management, or technical documentation.
• 6+ years of knowledge management/technical writing/technical content development experience, including creating, capturing, structuring, and maintaining knowledge.
• Experienced in working with knowledge management and ticketing systems.
• Experienced in preparing AI-optimized content and building AI models for generating content.
• Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels.
• Adept at managing multiple priorities and embracing change with ease.

Requirements

• Proficient in Jira.
• Experienced in working in Agile/Scrum environments.
• Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools.
• Experienced in managing content/knowledge-related projects.