Overview:

SOFTSWISS is hiring an HR Administration Team Lead to join our dynamic HR team. In this role, you will lead the team’s day-to-day work and oversee employment operations across service agreements, EOR contracts and employment contracts in multiple countries. You will help ensure that processes are accurate, timely and well-documented, while identifying opportunities to improve their efficiency and reliability.

You will work closely with Finance, employees, contractors, managers and external service providers to support a consistent experience and resolve complex employment-related cases.

Purpose of the role:

You will ensure reliable and efficient HR administration across multiple countries and contract types. By guiding the team, coordinating recurring employment processes and maintaining strong relationships with internal stakeholders and external providers, you’ll support accurate contract administration, timely payroll inputs and continuous improvement of employment operations.

Key responsibilities:

• Lead and coordinate the team’s employment operations, setting priorities and ensuring work is accurate, timely, and well-documented

• Support and review existing processes, identify gaps and opportunities for improvement, and implement practical changes that strengthen efficiency, consistency, and control

• Oversee contract administration from preparation and execution through updates and offboarding, across service agreements, EOR contracts, and employment contracts, coordinating employment-related relocation processes as well

• Coordinate payroll inputs and recurring employment processes, including time and absence records, timesheets, leave balances and employee lifecycle changes

• Ensure employment records, documentation and HR system data are accurate and up to date

• Coordinate employment operations across countries and legal entities, working with external providers on local requirements and employee changes

• Advise employees and internal teams on employment arrangements, processes, policies, systems and documentation, involving external providers when needed

• Guide the team through complex cases and questions that require investigation, clarification or approval

Required Experience:

• At least 4 years of experience in HR Operations, Employment Operations, payroll administration, or a related field

• At least 1–2 years of experience leading a team or coordinating operational processes

• Practical knowledge of employment contracts, EOR contracts, and service agreements, including how their administration differs

• Experience coordinating employment processes across multiple countries or legal entities, including work with external providers

• A track record of improving operational processes, with the ability to spot issues, prioritize changes, and follow through on implementation

• Familiarity with HRIS and ERP systems

• Strong organizational skills and attention to detail, with confidence managing recurring deadlines and sensitive documentation

• Clear communication skills and the ability to guide colleagues, explain processes and handle complex cases thoughtfully

• Confidence working cross-functionally with Finance, employees, contractors, managers and external providers

• Professional English and Russian for day-to-day written and verbal communication

• Basic Excel skills, including lookup functions (e.g., VLOOKUP or XLOOKUP)

Nice to have:

• Experience with HiBob and 1C

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events

4+ years HR operations or payroll administration experience; 1-2 years team leadership; knowledge of employment contracts and multi-country processes; HRIS/ERP familiarity; professional English and Russian; basic Excel including VLOOKUP/XLOOKUP.

Key Responsibilities

• leading HR operations
• coordinating employment processes
• improving process efficiency

Skills & Tools

HRIS, ERP, Microsoft Excel, HiBob, 1C

Job Details

• Category: Human Resources
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Poland or Warsaw or Tbilisi or Poznan
• Languages: English, Russian

Benefits

• Generous paid time off
• Generous parental leave

About SOFTSWISS

A software company providing gaming and betting solutions. — Industry: Information Technology