This position is responsible for answering inbound calls and inquiries in a call center environment from Client teammates and leaders with the highest quality of service excellence. Service must be professional and empathetic. Job duties include providing general information, systems support and problem resolution for a variety of Human Resources areas including policy and procedure. This role is expected to provide support that is consistent and accurate while proactively utilizing supporting documents such as Knowledgebase, Client Web and Job Aides. This role is expected to partner with internal/external teams to provide integrated and exceptional customer service and warm transfers.Education:

• High School DiplomaQualification:• Experience in handling phones, chat, troubleshooting and support• Customer service / support background / experience• Experience in answering inbound calls and inquiries in a call center environmentNice to have:• Workday HRIS system, Human Resources knowledge or experience• Healthcare background/experienceDuties:
• The roles will involve handling phones, chat, and managing two of our TMSS queuesResponsibilities: •Provides ongoing coaching and troubleshooting support to teammates for the Workday HRIS system. 30%•Provides answers and guidance for general People Services questions and a variety of teammate concerns. 15%•Identifies and escalates People Services and Workday issues and/or concerns to appropriate departments and leaders. 15%•Identifies trends and issues with process flows (internal and external teams); makes process improvement recommendations to manager as appropriate. 5%•Coordinates cross-functional support with internal and external teams including payroll, Welcome Wagon, HRIS and Teammate Relations. 15%•Logs calls/inquiries into call tracking system and maintains timely and accurate documentation. 10%•Consistent, regular and punctual attendance as scheduled. 0%•Utilizes Knowledgebase system and Client Web and Job Aides. 5% •Other duties as assigned. 5%•Total Allocation of Time. 100%Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.