Job Description:

• Guide new customers through the onboarding process from kickoff through go-live
• Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows
• Import, clean, and validate customer data to ensure accurate platform setup
• Manage multiple implementation projects simultaneously while keeping timelines and milestones on track
• Communicate project progress, risks, and next steps clearly to customers and internal teams
• Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support
• Identify and escalate project risks or blockers early
• Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities
• Contribute to internal playbooks, templates, and documentation that help the implementation process scale

Requirements:

• 1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role
• Strong communication and organizational skills with the ability to manage multiple projects simultaneously
• Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas
• Comfort learning and explaining technical workflows to non-technical users
• Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment
• Experience working in structured project environments with defined milestones and timelines
• Reliable internet connection and a distraction-free dedicated workspace
• Experience in logistics, operations, or vertical SaaS implementations (Nice to Have)
• Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems (Nice to Have)
• Exposure to payments platforms or mobile apps (Android) (Nice to Have)
• Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides (Nice to Have)
• Understanding of the waste hauling or environmental services industry (Nice to Have)
• Previous experience as a Hauler Hero user or customer (Nice to Have)

Benefits:

• Opportunity to make a meaningful impact in a critical, underserved industry
• Collaborative, innovative work environment focused on learning and growth
• Competitive salary and benefits package
• Clear growth path into Implementation Lead or Customer Success roles
• Remote-first flexibility with a distributed team across the U.S. and beyond
• Paid time off, paid holidays, and a culture that values balance
• Virtual team collaboration and occasional in-person offsites