About the position The Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices implemented throughout the organization. Provide technical oversight of the products’ installation environment, maintenance of the system to ensure reliable performance. Advocate continuous improvement methodologies and tools across the business and responsible for facilitating project identification and implementation in coordination with facility operations.

Responsibilities

• Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project to meet customer expectations.
• Plan, lead, organize and control multiple project initiatives in accordance with approved scope and schedule.
• Engage Sales, Solutions and Operations to validate new business scope as it pertains to customer contract documents, technical specifications and data analytics to ensure correct technologies are selected to support customer requirements.
• Build the designed engineering structure to scale to grow with the strategy of the company, and define roles and responsibilities for the implementation team in supporting operations.
• Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization and Performance Coaching & Observation principles to assure the attainment of facility production, quality and safety standards and objectives.
• Translate business requirements into a robust, scalable design and drive proper change control through the life-cycle of the project.
• Implement complex business requirements through a variety of tools and technologies.
• Serve as first line decision maker for the business including developing ramp up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans.
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Sign-off on and test Standard Operating Procedures (SOP’s) through partnership with IT.
• Ensure smooth transition to operations post go-live and ramp-up.
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Work closely with project managers to identify potential issues and risks.
• Create documentation that enables the transition from implementation to post implementation support.
• Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing standards.
• Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering function as necessary.
• Supports Quality Driven Management techniques within the business, encouraging use of analysis to drive decision making and development of improvements. Ensures team understands expectations and how information is reported and used.
• All other duties as assigned.

Requirements

• Bachelors degree in related field & 6 years of experience OR Associate degree in related field & 8 years of experience OR 10 years of experience
• Direct customer facing and implementation delivery experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Excellent oral and written communication skills.
• Possess the ability to motivate and maintain effective working relationships.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Experience managing others including contractors and suppliers.
• Customer service driven.
• Analytical and problem-solving aptitude.
• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Benefits

• Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401K plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time of programs ofering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty