IT Manager — Enterprise Infrastructure & Technology Services Location: Remote — United States Contract Duration: 12 Months Work Arrangement: Fully Remote Geographic Preference: Florida-based candidates preferred Work Authorization: Must be authorized to work in the United States without employer sponsorship. Ideal Candidate: The strongest candidate is an established IT Manager or IT Infrastructure Manager who can lead technical personnel, oversee enterprise infrastructure operations, manage vendor relationships, improve service delivery, and provide sound technical recommendations to senior IT leadership. This opportunity is best suited for a leader with broad IT operational knowledge, practical infrastructure experience, strong people-management capabilities, and a track record of delivering reliable technology services. Contract Opportunity: 12-month remote engagement. Candidates must reside in the United States and be able to work without employer sponsorship. Florida-based candidates are preferred. Position Overview We are seeking an experienced IT Manager to lead the implementation, operation, maintenance, and support of enterprise technology infrastructure and related business applications. This individual will oversee infrastructure services, guide second-tier technical support, manage technology vendors, supervise assigned personnel, and help ensure reliable, secure, and efficient IT operations across the organization. The IT Manager will provide technical leadership and consultative support to the Director of IT Services, evaluate system performance, identify opportunities for operational improvement, and coordinate technology projects, implementations, and major system releases. The ideal candidate combines strong enterprise IT infrastructure knowledge with demonstrated experience managing technical teams, developing processes, overseeing vendors, and aligning technology services with organizational needs.

Key Responsibilities

Lead the implementation, operation, and support of enterprise infrastructure services, including servers, networks, telephony systems, and associated applications. Oversee second-tier technical support and help ensure timely resolution of complex technology issues. Evaluate system performance, identify operational deficiencies, and implement corrective actions. Recommend improvements to IT support services, infrastructure reliability, service quality, and operational efficiency. Manage vendor relationships, service expectations, technical coordination, and ongoing performance. Develop effective working relationships with IT leadership, internal departments, technical teams, and external partners. Contribute to the development and implementation of processes that improve productivity, consistency, and service delivery. Review workload distribution and staffing needs, and make recommendations regarding hiring, promotions, compensation adjustments, and personnel changes. Direct and supervise assigned staff, including planning, organizing, delegating, monitoring, and evaluating work performance. Coordinate testing, monitoring, installation, and deployment of new systems and major technology releases. Conduct employee counseling and performance evaluations as required. Provide weekly status reports on active projects, including progress, issues, risks, and next steps. Manage resources, schedules, deadlines, and competing priorities to support successful project delivery. Provide technical guidance and recommendations to the Director of IT Services. Support technology systems and applications used in daily business operations, potentially including telephony, voicemail, call routing, LAN/WAN connectivity, Internet services, security appliances, file and database servers, application servers, email, antivirus, monitoring tools, and line-of-business applications.

Required Qualifications

Demonstrated experience managing IT infrastructure, enterprise technology services, or IT operations. Proven ability to lead technical teams and oversee complex support activities. Strong working knowledge of enterprise infrastructure, including servers, networks, endpoint technology, Internet services, and related systems. Experience managing escalated technical issues and coordinating second-tier support. Demonstrated experience managing vendors and working across departments to resolve technical and operational challenges. Ability to evaluate system performance, identify deficiencies, and recommend or implement improvements. Experience with project coordination, technology implementations, system testing, and release management. Strong people-management, organizational, communication, and problem-solving skills. Ability to manage competing priorities, resources, deadlines, and end-user expectations. Must reside within the United States and be able to work without employer sponsorship.

Preferred Qualifications

Current residence in Florida. Experience managing a broad enterprise technology environment spanning infrastructure, network services, telephony, security, and business applications. Experience developing IT operational processes, service improvement initiatives, and performance metrics. Experience with staffing recommendations, employee counseling, performance evaluations, and team development. Understanding of relational database management system (RDBMS) concepts. Experience preparing project status reports and communicating project risks, milestones, and resource needs to IT leadership.