Title: Systems Admin( Microsoft 365 Tech Support) Contract: 3 months Location: Remote Boston, MA- will need to be able to reach office in 30 minutes to support any tech emergencies if needed. Certification: Office 365 Cert ( Highly Preferred) Pay Rate: an hour Job Overview We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract. In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments. While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.

Key Responsibilities

End-User Support & Helpdesk Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access). Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness. Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for offboarding. Junior Systems Administration & M365 Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes. Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory. Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users. Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers). Qualifications & Skills Required Experience: 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role. Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings. Proficient with Active Directory / Microsoft Entra ID user administration. Strong troubleshooting skills across Windows 10/11 and macOS environments. Experience utilizing MDM tools (e.g., Intune, Jamf) for device deployment is a major plus. Location & Contract Requirements: Must be physically located within a 30-minute radius of Boston, MA. Must have a reliable home internet connection and a dedicated quiet workspace. EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” Remote Skills: Apple Macs, Customer Support/Service, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Mac Operating System, Manufacturing Data Management, Microsoft Access Database, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Onboarding, Peripheral Hardware, Systems Administration/Management, Technical Support, User Account Administration Mindlance