Inside Service Representative

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon! As an Inside Service Representative supporting US Vision Care, you will be trusted to build and execute business plans to meet or exceed sales goals for assigned territory over the phone. This role drives territory sales performance, market share, and optimal resource utilization. In this role, it will be essential to develop effective professional business relationships with customers that support delivery of business results across a range of therapeutic areas, differentiating Alcon as a leader in their therapeutic area.

Must be willing to relocate within 9-12 months and open to relocating to one of 5-7 states

In this role, a typical day will include:

• Completing business plans and driving achievement of sales targets for the territory, customers, or therapeutic area
• Developing and applying an understanding of customer organizations and networks and of diverse influences that affect customer decisions (e.g. peer relationships)
• Implementing call plans for customers; calling on the right decision-maker to deliver the right message with the right frequency
• Adapting and optimizing approaches and communication styles during sales calls, responding appropriately to customer needs
• Making effective use of available technologies and channels to support sales calls
• Ensuring that Alcon products and supporting services are broadly understood and available to more customers
• Deploying and using approved Marketing and Sales promotional materials and programs
• Demonstrating expert knowledge of products to support sound clinical discussions
• Using detailed knowledge of competitor products’ features and benefits during calls to improve sales
• Allocating resources effectively (i.e. sampling, marketing material, etc.)
• Working effectively with other stakeholders and with resources in Sales and across other functions (e.g., Key Account Managers, Marketing, etc.) to achieve sales targets
• Providing stakeholders and other colleagues with insight and feedback gained from customer interactions.
• Working within Integrity and Compliance policies and all company policies and ensures those around him/her do the same
• Presenting a positive attitude and leadership skills to foster a hard-working culture
• Actively participating in all team meetings, conference calls, trainings, and sales meetings

Key Requirements/Minimum Qualifications:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs.; Assoc.+4 yrs.; M.S.)
• The ability to fluently read, write, understand, and communicate in English

Location: Remote

Work hours: Varied shifts Monday-Friday

Travel Requirements: Less than 10%

Preferred Experience and Qualifications:

• Sales experience is not required but preferred
• Must be open to relocate in the future

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment
• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight, enhance lives, and grow your career.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
• At this time we are not offering relocation assistance or sponsorship for this position.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to and let us know the nature of your request and your contact information.

Originally posted on