Instructor Trainer 3 – Customer Engagement Analyst (Instructional Design and Training) Location: Remote (Telework) Contract Duration: 11/01/2026 – 08/31/2027 (extension possible by written agreement) Position Overview We are seeking an Instructor Trainer 3 to serve as a Customer Engagement Analyst for a Texas state agency. The role designs, develops, maintains, and continuously improves training content for the Texas Student Data System (TSDS) initiatives. It supports training and change readiness for system upgrades, works with Customer Engagement Team subject matter experts (SMEs), and builds learning and communication resources that help school system users adopt new systems and processes.

Responsibilities

Design, develop, maintain, and continuously improve training content for TSDS initiatives Develop curricula, eLearning courses, webinars, facilitator and participant guides, instructional videos, job aids, quick-reference guides, FAQs, assessments, and evaluations Apply adult learning principles and instructional design methodologies to web-based and instructor-led learning resources Conduct training needs assessments and impact analyses Identify training and communication needs resulting from system enhancements, application upgrades, policy changes, and business process modifications Support training and change-readiness activities for the TSDS Unique ID upgrade Develop train-the-trainer resources for delivery through regional education service centers to school system users Develop communication resources that support customer readiness and system adoption Collaborate with Customer Engagement Team SMEs under the direction of the Customer Engagement Team Manager Maintain existing instructional materials and ensure consistency across learning products Incorporate stakeholder feedback into training materials and resources Develop and maintain Learning Management System (LMS) content Track assigned milestones and deliverables Collect and analyze training-effectiveness metrics, and prepare reports and recommendations for continuous improvement of statewide training programs Support TSDS, TSDS PEIMS, TSDS Core Collections, and TSDS Unique ID initiatives Use content-development technologies and Microsoft 365 applications Support technical software implementations, organizational change initiatives, and large-scale system upgrades Required Skills and Experience 8+ years: Designing and developing instructor-led, virtual, and self-paced learning solutions 8+ years: Creating training curricula, facilitator guides, participant guides, job aids, and instructional resources 8+ years: Technical writing, developing clear, concise, and user-focused documentation and training materials 8+ years: Learning needs analysis, including training needs assessments and impact analyses 8+ years: Developing web-based training content, videos, webinars, and Learning Management System materials 8+ years: Working effectively with SMEs, stakeholders, and cross-functional teams 8+ years: Using Microsoft 365 applications to develop training and communication materials Preferred Skills 8+ years: Texas Student Data System (TSDS) experience at the school district (LEA) or vendor level, including its data collections 8+ years: Proven technical writing of clear, concise, and comprehensive technical documentation 8+ years: Delivering technical and business-process training to diverse audiences 8+ years: Applying adult learning theory and instructional design best practices 8+ years: Supporting large-scale software deployments, upgrades, and organizational change initiatives 8+ years: Supporting TSDS PEIMS, Core Collections, and Unique ID initiatives Contract Details Estimated hours not to exceed 1,736 hours per candidate Standard hours: Monday–Friday, 8:00 AM–5:00 PM, excluding State holidays May require work outside normal business hours (weekends, evenings, holidays) as requested Overtime beyond 40 hours/week must be pre-approved and coordinated Travel, per diem, parking, and living expenses are the Worker’s responsibility Pre-selection may require satisfying criminal background check requirements per Texas law PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability.