Intake Care Senior Representative Location: Fully Remote Schedule: Monday-Friday; 10:30am-7:00pm CST Training: Monday-Friday; 8:30AM-5:00PM CST Pay Range: Up to $21/hour, paid weekly Benefits: Health, dental + vision insurance available! Candidates must have a reliable internet connection. Candidates can be located anywhere in the US but must be able to accommodate the schedule and training schedule provided. The top 3 skills needed in candidates are empathy, strong technology skills and multi-tasking. Education: Due to the complexity of assessing members for risk of harm and substance use concerns, this role requires a bachelor's degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major), or a bachelor's degree in an unrelated field and 2-3 years of experience in the behavioral health field. Summary: This role is a non-clinical customer service position within an inbound call center (sometimes outbound) that supports Evernorth Behavioral Health. Advocates are responsible for handling inbound calls from both members and providers or their office support staff regarding mental health or substance use disorder services. Advocates guide and assist the members and providers to help them work with Client/Evernorth more effectively and ensure first call resolution. Within a call an Advocate may: Use active listening and empathy skills to triage and assess for risk of harm and substance use concerns Coordinate with multiple matrix partners, and facilitate seamless hand offs to clinical partners for timely support Communicate eligibility, generate a list of provider referrals, quote benefits, or advise of authorization requirements for services Skills Needed: Customer Service experience Prior experience working in a patient focused mental health environment preferred Ability to maintain a professional and positive image to external customers Candidate must possess superb interpersonal communication skills Experience: 2 years required