• Guide new patients through the intake process, ensuring all required documentation is completed accurately and efficiently
• Verify insurance benefits across multiple payers, including coverage for medications and therapies
• Request and track prior authorizations, proactively managing renewals before expiration
• Enter and maintain patient information in electronic systems with a high level of accuracy
• Communicate clearly with patients regarding coverage details and expected out-of-pocket costs
• Work closely with healthcare providers to ensure a seamless transition into care
• Navigate multiple insurance portals and websites daily
• Deliver exceptional customer service that enhances the overall patient experience

• Experience in a customer service role; background as a medical receptionist or intake coordinator is highly preferred
• Working knowledge of ICD-10 coding and medical terminology
• Solid understanding of insurance benefits, prior authorizations, and coverage terminology
• Strong administrative and computer skills, including proficiency with Microsoft Office
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment while maintaining professionalism
• Clear, compassionate communication skills—both verbal and written
• A proactive, problem-solving mindset and the ability to work independently or as part of a team

• Prior authorization experience: 1 year (required)
• Insurance benefits verification: 2 years (required)
• IV infusion experience: 1 year (preferred)

• Medical, dental, and vision insurance
• Health savings account (HSA)
• Life and disability insurance
• Retirement plan
• Paid time off
• Opportunities for advancement

1 year prior authorization experience required; 2 years insurance benefits verification required; customer service experience; ICD-10 and medical terminology knowledge; Microsoft Office proficiency; remote work in Michigan preferred.

Key Responsibilities

• guiding patient intake
• verifying insurance benefits
• managing prior authorizations

Skills & Tools

Microsoft Office

Job Details

• Category: Healthcare Services - Allied Health
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Michigan, United States
• Salary: USD 48,880 – 52,000 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About Access Infusion Care

A healthcare provider offering infusion care and patient intake coordination services. — Industry: Healthcare