POSITION OVERVIEW The Director of Enterprise Systems and Services provides strategic, technical, and operational leadership for the University’s enterprise application ecosystem. This role ensures the reliability, scalability, security, and integration of core administrative and academic systems, most notably the institutional Enterprise Resource Planning (ERP) platform. As a collaborative technology leader, the Director of Enterprise Systems and Services bridges the gap between technical teams and campus functional areas. The Director of Enterprise Systems and Services also guides a team of technical professionals, champions modern business processes, enhances data integration and governance, and ensures technology initiatives directly support student success and institutional priorities. CORE RESPONSIBILITIES Strategic & Operational Leadership •Define the roadmap, architecture standards, and lifecycle management practices for the University’s ERP and supporting / related enterprise systems. •Translate institutional priorities into clear operational plans, service-level standards, and measurable technology outcomes. •Establish standard operating procedures and robust change-management protocols. •Champion modern software and integration practices, promoting system availability, performance monitoring, security, compliance, and data integrity. Team Leadership & Talent Development •Lead, mentor, and empower a team of enterprise applications and integration professionals. •Cultivate a proactive, accountable, and service-oriented team culture centered on continuous improvement and collaboration. •Establish clear team objectives, foster cross-training, and support continuous professional development in emerging enterprise technologies. Systems Integration, Data & Process Modernization •Oversee robust data integration across platforms, leveraging modern APIs, batch pipelines, and integration middleware (e.g., Ellucian Ethos). •Partner with functional leaders across campus (e.g., Registrar, Financial Aid, Finance, Human Resources, Admissions, etc.) to evaluate and optimize cross-departmental business workflows. •Support institutional data governance, reporting, and operational data stores (ODS) to enable reliable, data-informed decision-making. QUALIFICATIONS Minimum Qualifications, Education & Experience Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, along with at least 5 years of progressively responsible experience in enterprise systems architecture, administration, or integration. (Equivalent combinations of relevant education, professional certifications, and hands-on experience will be considered.) Leadership: Demonstrated success leading, mentoring, and developing technical personnel or cross-functional project teams. Technical Acumen: Deep understanding of enterprise architectures, relational databases (e.g., MSSQL), and modern system integration methodologies (REST/SOAP APIs, middleware, ETL/ELT). Proven track record executing and delivering complex, multi-stakeholder enterprise projects, implementations, or upgrades from initiation through adoption. Exceptional communication skills with a proven ability to translate complex technical concepts for non-technical academic and administrative partners.

Preferred Qualifications

Master’s degree in Information Systems, Technology Management, Business Administration, or a related field. Experience in higher education IT environments and familiarity with student information systems (SIS) and higher education ERPs (e.g., Ellucian Colleague). Hands-on experience with higher-ed integration and reporting platforms such as Ellucian Ethos, Informer, TransAct, ODS, Informer, or enterprise payment/commerce platforms (e.g., TouchNet). Working knowledge of data governance frameworks and agile/ITIL service management principles.