This is a remote position.  Candidates must reside within 50 miles of office location at 115 Gibraltar Road, Horsham, PA 19044. 

Shift is as follows:

• Sunday & Monday 10:00am - 6:30pm
• Wednesday - Friday 3:30pm - 12:00am
• Off Tuesday & Saturday

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job. 

• Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.
• Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
• Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
• Taking client calls and handling account issues when applicable.
• Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
• Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
• Monitors agents and provide training when appropriate.
• Monitors the CarrolltonSupervisorDesk (or other designated) email account. 
• Sends updated Attendance notifications to the leadership team.
• Monitors the On-Call Supervisor phone as needed.
• Maintains discipline and order in the work environment.
• Solicits other departments for assistance with incoming calls when volume or hold times are high. 

Minimum one year dispatcher experience; high school diploma; remote work within 50 miles of Horsham, PA; ability to work specified shifts including evenings and weekends.

Key Responsibilities

• monitoring queue activity
• handling client calls
• coordinating escalations

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Horsham, Pennsylvania, United States
• Salary: USD 35,360 – 41,600 / year
• Languages: English

About TridentCare

A healthcare company providing mobile clinical and diagnostic services. — Industry: Healthcare