• Lead the day-to-day operations of Careerminds' international coaching network, ensuring operational excellence across multiple regions and languages.
• Lead projects and implement scalable processes that improve efficiency, consistency, and service delivery.
• Manage coach capacity planning and workforce readiness to support business growth and client demand.
• Oversee participant assignment processes and coach matching to ensure service level agreements are consistently achieved.

• Serve as primary point of contact for a global community of contract coaches throughout EMEA, APAC, and LATAM.
• Facilitate regular group touchpoints with the coach community to share updates, best practices and strengthen engagement.
• Develop and implement community as well as professional development initiatives that foster connection, knowledge sharing and alignment with Careerminds' delivery methodology.
• Identify coach network training needs and partner with the Training Team.
• Support a positive coach experience and respond to queries, concerns, and feedback.
• Partner with Talent Acquisition and Leadership on coach sourcing, interviewing, selection.
• Serve as the primary escalation point for coach performance concerns and complex service delivery issues.

• Partner with Client Success and Sales teams to clarify delivery requirements, coordinate coach expertise, and support successful execution of international client programs.
• Coordinate coach availability and staffing preparation for onsite events, virtual programs, and specialized client engagements.
• Coordinate multilingual program delivery, translations, localized resources, and specialized client requests.

• Contribute to quality assurance initiatives through operational audits and continuous process improvement, partnering with the Quality team and the Training team.
• Analyze operational trends, identify risks, and recommend solutions that improve delivery effectiveness.
• Develop and implement standardized workflows and operating procedures that support scalable growth.
• Develop and implement coaching standards, best practices, and quality expectations across the international network, in partnership with the Training team.

• Contribute to the monthly international coach billing process owned by Finance, ensuring accurate inputs, timely review, and appropriate follow-up on payment-related items.

• Lead cross-functional initiatives and projects that improve international service delivery and customer experience.
• Collaborate closely with the Operations team to ensure a seamless coach and participant experience.
• Align with Delivery teams across NA and international regions on shared practices, timelines, quality standards, and community initiatives.
• Partner with Customer Success and Sales teams to anticipate upcoming delivery needs and communicate coach community capabilities and market considerations.
• Coordinate with Product and Content teams on updates, translations, and Platform improvements.

• 6+ years of experience in operations, program management, client delivery, talent management, or a related field.
• Excellent project management and organizational skills.
• Experience supporting global organizations and coordinating distributed or global teams.
• Experience managing multiple priorities in a fast-paced, client-focused environment.
• Excellent communication and stakeholder management skills.
• Experience driving continuous improvement.
• Strong analytical and problem-solving abilities.
• Experience in career transition, coaching, talent management, or professional services.
• Experience with CRM and operational systems.

• Bachelor's or Master’s degree in Business, Human Resources, Operations, or related field, or equivalent experience.

Originally posted on