Essential Duties and Responsibilities: Receive incoming calls directly from upset veterans. Receive incoming calls transferred from the call center. Communicate with potentially violent, homicidal and/or suicidal veterans. Process exam cancellations. Review pending no- show cases and processes them accordingly. Coordinate and processes reschedule as necessary. Review AMTIS Survey cards and follow up with veteran if necessary. Update status for pending no- show cases. Remove/edit no- show letters posted in error. Send clarification request via VBMS to communicate with the VA. Provide and assist qualifying Veterans with travel reimbursement guidelines. Gather, review, forward, and monitor Veteran travel reimbursement requests. Manage and update Provider complaints and OOA trackers. Gather information for in-home exam requests for severely disabled Veterans. Assist in requesting information from Veterans as needed by the quality control team. Must be willing and able to work the training schedule of 8:00 AM - 4:30 PM CST, Monday-Friday for 3-4 weeks with no absences required (this includes pre-planned vacations/trips/appointments etc.) After training, must be willing and able to work between the hours of 8:00 AM - 6:30 PM CST, Monday-Friday. Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment. Must currently and permanently reside in the Continental US In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities. Home Office Requirements Using Maximus-Provided Equipment: Internet speed of 20mbps or higher required (you can test this by going to (www.speedtest.net) Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router Private work area and adequate power source Minimum Requirements Military Service Required. High School Diploma or GED Required. VES Experience Preferred Relevant or helpful experience can include, but not limited to: crisis hotline or crisis intervention, behavioral health intake, military family/member services EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 20.87 Maximum Salary $ 25.43