Supporting daily IT operations, the full-time IT Helpdesk Technician II will provide Tier 2 and 3 technical support, onboard new employees, and administer SaaS tools in a hybrid work environment. Key responsibilities Provide technical support via Slack, email, Zoom, and Jira, resolving hardware, software, and access issues Onboard new employees by handling device setup, account provisioning, and tool access Administer and maintain SaaS tools including Okta, Google Workspace, Zoom, and Office365 Required qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred 4+ years of general IT experience, with at least 2 years of macOS and Windows enterprise and MDM management Proficient in Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365 Administration Strong understanding of cybersecurity principles and IT compliance frameworks (HIPAA, SOC 2, HITRUST) Experience working in fast-paced or startup environments is highly preferred Experience: 2 years required