POSITION SUMMARY

The IT Program Manager is the primary point of contact in overseeing and managing multiple IT projects and programs within the organization. This role requires heavy hands-on project management skills, including planning, execution, and delivery of projects on time and within budget. The ideal candidate will have a strong background in IT project management, excellent leadership abilities, and the ability to work collaboratively with cross-functional teams.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Lead and manage multiple IT projects and programs from initiation to completion, ensuring they are delivered on time, within scope, and within budget
• Manage, coach and develop employees by providing clear direction, ongoing feedback and performance guidance.
• Coordinate with stakeholders to ensure smooth deployment and integration of releases are aligned with project goals and timelines
• Provide coordination of multiple vendor partners to ensure delivery alignment
• Ensure that projects follow the Software Development Life Cycle (SDLC) methodologies, including requirements gathering, design, development, testing, deployment, and maintenance

• Prepare and maintain program documentation, including project plans, status reports, release notes and program reviews; making sure all documentation is accurate and up to date

• Monitor project progress, identify potential risks and issues, and implement mitigation strategies to ensure program objectives and seamless execution
• Conduct regular project status meetings and provide updates to stakeholders and management., Ensure that project deliverables are timely and meet quality standards and align with business objectives.
• Manage a delivery team providing hands-on support and guidance to project team members, including task assignment, performance monitoring, and conflict resolutions.
• Allocate and manage resources across projects while addressing any resource constraints or gaps, continuously improve project management processes and methodologies to enhance efficiency and effectiveness

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred.
• 5+ years of experience in IT project and program management;
• Program Management Professional (PgMP) or Project Management Professional (PMP) certification preferred
• Strong hands-on project management skills, including experience with project planning, execution, and delivery
• Strong knowledge of program and project management methodologies, particularly the Agile approach
• Strong knowledge of the Software Development Life Cycle (SDLC) and its various stages
• Knowledge of Property and Casualty Insurance domain preferred
• Knowledge and experience with Azure DevOps (ADO) for project management and tracking preferred
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization
• Strong analytical and problem-solving skills, with the ability to identify and address project risks and issues
• Proficiency in program management tools and software preferred (e.g., MS Productivity Suite, Jira, etc.)

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