IT Support Engineer (North America) | Remote (East Coast or Central Time Zone) We're partnering with a growing international professional services organization to hire an IT Support Enginee r to join their Enterprise Technology team. This is a fantastic opportunity for someone who enjoys a mix of hands-on user support, modern workplace technologies, and involvement in wider infrastructure and technology projects. You'll play a key role supporting employees across North America while collaborating with global technology teams on strategic initiative The Role Deliver hands-on technical support for laptops, desktops, mobile devices, peripherals and office technology Support collaboration tools, video conferencing platforms and AV equipment Manage onboarding and offboarding processes, including device provisioning, account setup and access management Provide remote support to users across multiple regions and business units Support Microsoft 365 environments, including Teams and SharePoint Assist with infrastructure upgrades, security initiatives and technology rollouts Manage incidents and service requests through an ITSM platform while meeting service level targets Contribute to process improvements, documentation and knowledge-sharing initiatives Act as a trusted technology partner for both technical and non-technical stakeholders What We're Looking For 4+ years' experience in a hands-on IT Support, Desktop Support or End User Computing role Strong experience supporting Windows 10/11 and macOS environments Microsoft 365 administration experience Experience with Azure AD / Microsoft Entra, including user management, permissions and MFA Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and Wi-Fi troubleshooting Experience supporting laptops, desktops, mobile devices, printers and AV equipment Strong communication skills and a customer-focused approach Desirable Experience CompTIA A+ ITIL Foundation certification ServiceNow administration experience Jira administration experience What's On Offer Fully remote position aligned to the East Coast time zone with ad-hoc support for Pacific Coast Competitive salary package Annual bonus 401(k) matching Comprehensive healthcare benefits 25 days PTO Exposure to global technology projects Clear opportunities for professional growth and development Quarterly travel to New York (fully expensed) If you're an experienced IT Support Engineer looking to join a collaborative global organisation where you'll have the opportunity to influence technology operations and work on meaningful projects, we'd love to hear from you.