About the Role

Nanosoft Consulting is seeking an IT Support Specialist 1 with experience supporting Esri ArcGIS end users. The specialist will provide first-line GIS technical support for the Georgia Department of Transportation (GDOT), helping users troubleshoot technical issues, navigate GIS applications, and use supported tools effectively. The role involves validating virtual desktop and ArcGIS Pro environments, coordinating with IT teams, maintaining technical documentation, and supporting user training. The specialist will work with the Office of IT Applications, collaborate with database, network, and server teams, and interact with business units to resolve issues in accordance with internal standards and best practices.

Key Responsibilities

Provide first-line and Tier 1 GIS technical support for GDOT users. Validate the operation of virtual desktop environments, ArcGIS Pro, and enterprise GIS applications. Contact users to clarify, isolate, replicate, and troubleshoot technical issues. Resolve support requests or escalate complex issues to more experienced staff. Coordinate with IT staff to investigate technical problems and implement solutions. Consult with Esri support when additional technical assistance is needed. Deliver user guidance and instruction on Esri ArcGIS solutions and supported applications. Provide customer service, follow up on support requests, and act as a liaison between users and technical teams. Develop, update, and maintain system and technical documentation as required. Assist with developing GIS User Group resources and training materials. Support the development and delivery of training programs for the GDOT GIS User Group. Complete special projects and assignments and provide on-call support as needed. Follow internal standards and apply established best practices when developing and implementing solutions. Work Terms and Conditions The position supports the Office of IT Applications and requires collaboration with IT team members and business units. The contract is scheduled to end at the close of the fiscal year. Nanosoft Consulting may offer extensions in one-year increments, but extensions are not guaranteed. Local consultants are not expected to travel routinely. If travel is authorized, eligible expenses for travel, lodging, meals, and personal vehicle use will be reimbursed. The Department observes 12 holidays. Consultants may not work or make up time during holiday weeks without management approval. Extended leave of two weeks or more is not permitted during the first year of service. The consultant must have a cell phone available for business calls. Location and Work Arrangement Remote position. Local consultants are not expected to travel regularly. Contract position with a planned end date at the close of the fiscal year and the possibility of one-year extensions.