Minimum Qualifications: · Bachelor's degree in computer science/engineering or in related field; Master's Degree preferred · Experience leading large, multi-year, business-critical applications · At least 10+ years of experience working in the technology industry with 3+ years in leadership role. · Thorough knowledge of Agile software delivery models (Kanban, Scrum, etc.) · Ability to promote and role model a team-oriented environment · Ability to lead technology teams in different locations in US · Highly developed negotiation, facilitation and consensus building skills · Highly developed oral and written communication skills; strong presentation skills · 10+ years of experience supporting large-scale enterprise applications in production environments. · 5+ years of leadership experience managing application maintenance and support organizations. · Experience managing managed service providers and offshore support teams. · Experience leading Incident, Problem, Change, and Release Management processes. · Knowledge of ITIL Service Management practices. · Experience supporting regulatory, compliance, and audit activities. · Experience managing operational budgets, forecasts, and vendor spend. · Demonstrated ability to communicate effectively with executive leadership and business stakeholders. Preferred Qualifications: · Utility industry experience supporting CIS, Customer Billing, Customer Care, Collections, Payments, Supplier Services, or Meter-to-Cash processes. · Experience with Customer/1, CSS, CRIS, SAP IS-U, Oracle CC&B, Kraken, or similar utility CIS platforms. · ITIL Foundation, Managing Professional, or Strategic Leader certification. · PMP, Scrum Master, SAFe, or Agile certification. · Experience with ServiceNow, Splunk, Dynatrace, AppDynamics, or similar monitoring platforms. · Lean Six Sigma certification or operational excellence experience. · Experience implementing AI-enabled support, AIOps, and automation solutions.