Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel!

Start Date: February 6, 2025

Location: Remote from Portugal

Full-time, 40 hours a week, 8 hours a day

Work Schedule:

• Monday to Sunday: 7 a.m. 9 p.m. (365 days/year)

- Days Off: 2 rotational days per week

Your Responsibilities:

• Provide outstanding customer support for subscribers of a popular streaming platform.
• Assist with inquiries related to subscriptions, account management, and technical issues.
• Ensure a seamless and positive customer experience through professional communication.
• Collaborate with the team to identify and resolve challenges.

What Were Looking For:

• Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).
• Strong communication and interpersonal skills.
• Tech-savviness and the ability to learn new tools quickly.
• Availability to work on a rotational schedule, including weekends and holidays.
• Already residing in Portugal (no relocation is offered for this role)
• EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST)

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