Are you fluent in Italian and English and looking for a stable remote opportunity in an international environment?

We are hiring Italian-speaking Customer Support Specialists to join a multilingual team supporting a leading company in the telecommunications sector.

This is a fully remote position within mainland Portugal, offering long-term stability, professional development and the opportunity to work in an international environment.

Your Role

As a Customer Support Specialist, you will be the first point of contact for customers, supporting them with account, billing, service and technical-related enquiries while providing a high-quality customer experience.

Key Responsibilities

• Support Italian-speaking customers via phone, email and chat
• Assist with account, billing and service-related enquiries
• Troubleshoot and resolve customer issues efficiently
• Provide information about products, services and platform features
• Escalate more complex cases when needed
• Gather customer feedback and contribute to service improvements

What We’re Looking For

• Fluent Italian and English
• Previous experience in customer support, customer service or contact centre environments is an advantage
• Strong communication and problem-solving skills
• Good attention to detail
• Comfortable working with digital tools and technology
• Customer-focused and positive attitude
• Ability to work effectively in a fast-paced environment

Contract & Working Conditions

• Fully remote within mainland Portugal
• Monday to Friday
• Rotating 8-hour shifts between 07:00 and 18:00
• Availability to work on public holidays when scheduled
• Public holiday work is compensated with additional payment
• Permanent contract after 6 months

Compensation Package

• Base salary: €920/month
• Language allowance: €250/month
• Multiskill bonus: €150/month
• Performance bonus: up to €360/month
• Attendance allowance: €110/month
• Flex work allowance: €60/month
• Meal allowance: €10.20 per working day

Benefits

• Private health insurance
• Paid training
• Fully remote work
• International and multicultural environment
• Ongoing coaching and development
• Career progression opportunities
• Stable long-term project

Interested?

If you are fluent in Italian and English and looking for your next opportunity in Portugal, we’d love to hear from you.

Apply today!

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