Position: ServiceNow Implementation Specialist Location: 100% Remote (EST/CST Candidates Preferred) Pay Rate: $30/hr on W-2 Schedule: Monday–Friday, 8:30 AM–5:00 PM EST No C2C or Third-Party Candidates Position Overview We are seeking experienced ServiceNow Implementation Specialists to support a large-scale enterprise ServiceNow rollout from initial planning through go-live and post-implementation support. This project-based role focuses on User Acceptance Testing (UAT), ServiceNow configuration validation, training development and delivery, and implementation coordination . The ideal candidate has hands-on ServiceNow administration experience, strong testing skills, and the ability to communicate technical processes to business users. Important: This is a short-term, project-based implementation assignment, not a long-term ServiceNow administration opportunity.

Key Responsibilities

Support ServiceNow implementation activities from planning and testing through go-live and hypercare. Develop, execute, and maintain UAT test scripts and test scenarios. Identify, document, track, and retest system defects through resolution. Validate ServiceNow configurations, forms, workflows, user permissions, and service catalog functionality. Coordinate testing activities with business stakeholders and technical teams. Create end-user training materials, user guides, job aids, and administrator documentation. Deliver virtual and instructor-led training sessions to support system adoption. Assist with user and group administration, configuration validation, and implementation readiness. Maintain implementation documentation, track project milestones, and coordinate stakeholder communications. Provide go-live and post-implementation hypercare support. Required Qualifications 2+ years of ServiceNow administration, configuration, or implementation support experience. Hands-on experience with ServiceNow user/group management, form validation, workflows, and service catalog functionality. Strong experience with the full User Acceptance Testing (UAT) lifecycle . Experience developing and executing test scripts, documenting defects, and validating resolutions. Experience creating training materials, user guides, and technical documentation. Ability to deliver training and communicate technical concepts to non-technical audiences. Experience supporting enterprise system implementations. Strong organizational, communication, and problem-solving skills. High school diploma or GED required. Availability to work 8:30 AM–5:00 PM Eastern Time.

Preferred Qualifications

HR Operations or HR Systems experience. Healthcare industry experience. Previous ServiceNow implementation or deployment experience. Go-live readiness and hypercare support experience. Experience collaborating with cross-functional technical and business teams. Ideal Candidate A detail-oriented ServiceNow professional with a strong combination of platform administration, UAT testing, and end-user training experience . This individual should be comfortable working independently in a remote environment, coordinating with multiple stakeholders, and supporting a fast-paced enterprise implementation. W-2 candidates only. No C2C or third-party submissions.