This role involves providing essential technical support and help desk services to users within a government-focused operational environment. The position is designed for an individual who can manage system inquiries and resolve technical issues while maintaining professional communication standards. The Role Manage incoming help desk requests via phone and digital ticketing systems. Diagnose, troubleshoot, and resolve technical issues for application users. Escalate complex problems to appropriate technical teams when necessary. Document all service requests and resolutions accurately within the ticketing system. What You'll Need High school diploma and at least 1 year of relevant experience. Proficiency in Microsoft Office and M365 applications. Strong interpersonal skills with the ability to provide clear technical guidance to end users. U.S. Citizenship and the ability to pass a background check. What's On Offer Hourly wage of $23.18 – $27.35. Opportunities for professional development and skill enhancement. A supportive work environment focused on team collaboration and growth. Apply via Haystack today!