About the position The LMS Administrator plays a crucial role in ensuring the continued success, optimization, and effective utilization of our Learning Management System (LMS). This role serves as the technical lead for the ongoing system management and improvement, ensuring that all RECOVER programs are fully functional and that learners experience a seamless, engaging, and high-quality learning environment.

Responsibilities

• Continuously optimize and enhance the LMS to ensure long-term performance and stability.
• Manage system upgrades, bug fixes, and improvements with the LMS vendor and third-party partners.
• Ensure integrations, automations, and data syncs remain functional and secure.
• Test and verify functionality following updates and configuration changes.
• Collaborate with stakeholders to gather user feedback and identify opportunities for improvement.
• Implement best practices and new features to continually elevate the learning experience.
• Expand RECOVER systems use beyond online courses to functionalities including ILT management.
• Collaborate with vendors and external partners to enhance LMS functionality, ensure data integrity, and maintain technical alignment.
• Manage the publishing, updating, and retirement of courses, assessments, certificates, and other learning content and learning solutions.
• Ensure all course materials, metadata, and completion logic remain current and accurate.
• Coordinate with instructional designers and content creators to upload, test, and deploy new content.
• Maintain up-to-date version control and documentation for all learning assets.
• Oversee the renewal or expiration of certificates and ensure learners’ records are updated accordingly.
• Provide responsive user support for administrators, instructors, and learners.
• Develop and deliver training sessions, guides, and resources to enhance user proficiency.
• Maintain comprehensive documentation for LMS processes and procedures.
• Create and maintain standard operating procedures (SOPs) for all LMS-related functions.
• Partner with the Customer Experience Team to ensure an optimal learner journey and cohesive support model.
• Manage user data, learning content, and system configurations within the LMS.
• Generate and analyze reports to assess program effectiveness, learner progress, and engagement trends.
• Provide insights to inform program development, compliance tracking, and continuous improvement efforts.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• Proficient with Docebo LMS.
• Proven experience in LMS administration and platform configuration.
• Demonstrated ability to lead the technical implementation of LMS projects, including customization, testing, and launch support.
• Strong technical proficiency in LMS configuration, user management, and troubleshooting.
• Familiarity with e-learning standards and technologies such as SCORM, xAPI, and related content packaging formats.
• Proficient in authoring tools such as Articulate Rise and Storyline.
• Experience building, managing, and validating third-party integrations and automations, particularly with tools such as Docebo Connect, Airtable and Zapier.
• Proficient in Stripe and e-commerce operations, payment processing workflows, and sales tax/VAT handling for online transactions.
• Excellent communication and collaboration skills, with the ability to work effectively across internal teams and external vendors.
• High attention to detail, strong analytical skills, and a proactive approach to identifying and resolving system issues.
• Solid project management skills, with the ability to plan, prioritize, and execute multiple initiatives simultaneously.
• Self-starter who thrives in a remote, collaborative environment and brings a positive, solution-oriented mindset to challenges.

Nice-to-haves

• Knowledge of Instructional Design preferred.
• Knowledge of HTML and CSS preferred.

Benefits

• medical, dental, and vision insurance (with employer contributions toward premiums)
• a 401(k) plan with employer matching
• life insurance
• paid time off
• flexible spending account options
• a flexible work schedule

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