Job Title: Live Chat Agent Monthly Pay: $3,533 - $4,962 USD per month

Summary

Each shift begins with the open queue, where customer chats and emails are waiting for clear answers about products or services. The Live Chat Agent responds directly to questions, resolves straightforward concerns, and helps customers understand the next step, making each interaction useful and consistent. The Agent sits within the customer support team, works under a customer service team lead, and collaborates with customers and support teammates. This fully remote position is based in Texas, United States and is performed work from home in a desk-based setting. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Careful chat support helps customers receive timely service information while giving the support team clear context for any continued assistance. Job Responsibilities Begin each shift by reviewing the assigned queue of incoming chats and emails, prioritizing customers who are awaiting a response or update. Greet customers professionally, identify the purpose of each contact, and provide accurate product or service information through written chat responses. Use a live chat such as Intercom to manage active conversations, respond within established workflow expectations, and close chats with clear next steps. Review available customer details and prior conversation notes in a CRM such as Pipedrive before responding to avoid repeated questions. Create and update service tickets in a support platform such as Oracle Service Cloud, entering concise notes that explain the question, actions taken, and outcome. Check order status, service request details, and available knowledge resources to address routine questions without unnecessary transfers. Follow up through chat or email when information is missing, an update is needed, or a customer needs clarification after an earlier response. Escalate unresolved, sensitive, or technically complex concerns to the customer service team lead or appropriate support teammate with complete conversation context. Share recurring customer questions and unclear information patterns with the customer service team lead to support better reference materials. Meet quality expectations through accurate answers, timely turnaround, complete notes, appropriate follow-up, and courteous written interactions.

Qualifications

High school diploma or equivalent. No experience required; related experience preferred. Basic knowledge of chat-based service practices, customer questions, order tracking, and product or service information. Familiarity with a live chat such as Intercom, a CRM such as Pipedrive, and a support platform such as Oracle Service Cloud. Ability to write clear, professional, and easy-to-understand chat and email responses for varied customer questions. Ability to review conversation context, follow established procedures, and recognize when an issue needs escalation. Comfort using knowledge resources, spreadsheet tools, and browser-based systems while maintaining accurate service notes. Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times. Authorization to work in the United States. Perks & Benefits: Fully remote work from a desk-based work from home setting in Texas, United States. Structured onboarding and training on Intercom, Pipedrive, Oracle Service Cloud, service workflows, and written response standards. Regular check-ins with the customer service team lead for coaching, questions, and workflow guidance. Opportunity to build skills in chat response workflows, service ticket updates, order tracking, process documentation, and customer interaction quality. Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.