Job Title: Logistics Agent Monthly Pay: $4,097 - $5,985 USD per month Summary: A shipment request arrives, gets checked, coordinated, recorded, and closed with clear status notes. As a Logistics Agent, you will manage shipment status checks and delivery schedule updates so customers and internal partners have dependable information for each active movement. You will join the logistics coordination team and work under an operations team lead, who provides direction on priorities and escalated situations. You will work directly with carriers, drivers, customers, and operations teammates to confirm pickup progress, transit updates, and delivery outcomes. This is a fully remote, work from home position based in West Virginia, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Job Responsibilities: Monitor a shared queue, incoming calls, emails, and service tickets for new shipment requests, status questions, and delivery schedule changes. Review shipment details for origin, destination, pickup timing, delivery timing, carrier assignment, and contact information before beginning coordination. Enter and update shipment milestones, carrier contacts, driver updates, and customer communications in a transportation management system such as MercuryGate. Contact carriers and drivers to confirm pickup progress, transit status, estimated arrival information, and completed delivery updates. Communicate clear shipment updates to customers and operations teammates through approved calls, emails, and service tickets. Compare reported shipment status with planned delivery schedules, identify missing or unclear information, and follow up with the appropriate carrier or driver. Escalate delayed pickups, route disruptions, unavailable drivers, or unresolved delivery questions to the operations team lead with complete notes and current status details. Coordinate revised delivery schedules with carriers, drivers, customers, and the operations team when changes require additional communication. Maintain organized tracking lists using a spreadsheets and data entry tool such as LibreOffice Calc to support daily shipment visibility and handoffs. Close completed requests after confirming final status and notes, with quality judged by accuracy, turnaround, complete notes, and timely follow-up. Qualifications: High school diploma or equivalent. No experience required, related experience preferred. Interest in logistics coordination, shipment movement, carrier communication, delivery schedules, and transportation operations. Familiarity with shipment status checks, pickup updates, transit milestones, and delivery confirmation preferred. Ability to learn a transportation management system such as MercuryGate and use it to enter accurate shipment updates. Ability to use a spreadsheets and data entry tool such as LibreOffice Calc for tracking lists and status updates. Clear written and verbal communication for coordinating with carriers, drivers, customers, and operations teammates. Sound judgment when identifying incomplete shipment information and raising urgent issues to an operations team lead. Reliable computer, high-speed internet, quiet private workspace, and availability for the 40-hour weekly commitment and agreed working days and shift times. Authorization to work in the United States. Perks & Benefits: Fully remote work supporting shipment coordination from a home workspace. Structured onboarding and training on a transportation management system such as MercuryGate and a spreadsheets and data entry tool such as LibreOffice Calc. Regular check-ins with the operations team lead to review priorities, questions, and development. Build practical skills in shipment tracking, carrier coordination, delivery schedule updates, and escalation awareness. Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.