Role Information: - Title: Maintenance Operations Coordinator - Location: Remote - Department: Operations - Timezone: 9am-5pm EST - Company: Home Team Luxury Rentals - Supporting Links: https://hometeamluxuryrentals.com/ - Mission: Support our maintenance team, vendors, and 3rd party contractors with clear and fast communication. Coordinating our vendors and maintenance tasks to make each request attended to in a timely and accurate manner - Company Overview: Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average! - Role Overview: Home Team is looking for an Operations Coordinator to oversee the daily operations of part of Home Team’s portfolio. This individual will coordinate vendors and maintenance tasks/requests across our short-term rental portfolio. This role is focused exclusively on supporting vendors as they carry out their tasks & work orders across our property portfolio, ensuring timely responses, clear information, and a positive experience. The Communications Agent will handle multiple vendor conversations throughout the day and collaborate with internal teams as needed to resolve vendor issues. - Compensation: Base Salary $5-$6/hr, tracked on hours, scheduled for 40hrs/week - Timezone/Working Hrs: Timezone: EST - This is a full time, 8 hours / day position with breaks. - Contract Structure: 1099 contractor - Key Responsibilities: - Respond to vendor messages and requests before, during, and after the process of completing work orders and maintenance requests - Provide clear updates, information requests, and questions to vendors, and internal operations team through Breezeway task management and slack channels - Address vendor questions and concerns promptly and professionally. - Assist with documentation process and information requests for maintenance work orders. - Monitor and respond to time-sensitive vendor issues, escalating when appropriate. - Coordinate internally via Slack to support vendor/work order issue resolution. - Log vendor communications, issues, and outcomes in Guesty, Breezeway and Notion. - Assist with reviewing vendor feedback and basic complaint resolution. - Other duties as assigned. - Desired Experience & Competencies: - Worked with AirBNB/VRBO or another property management company in the past - Worked with Vacation Rentals in the past - Strong experience coordinating with vendors in relation to property management - Great quality communicator (English) - Confident - Ability to manage a lot of different moving pieces - Ability to stay calm when a lot is going on - Growth Opportunity: - Role Growth - Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead. - Compensation Growth - We bill $7-8/hr on average for our Team Lead roles as you progress within the company