Job Summary

The Maintenance Operations Coordinator is responsible for supporting the operational efficiency of field services and community management. This role involves managing work orders, invoicing, timecards, and cross-team communications to ensure seamless backend operations.

This is a fully remote position is only open to Philippines-based contractors with competitive pay at $7.50 USD/hour. Standard hours are Monday–Friday, 8:00 AM–5:00 PM PST.

Key Responsibilities

• Create and update work orders in RazorSync, ensuring accuracy and transparency.
• Manage weekly RazorSync invoicing processes, including review, approval, and follow-up on payment statuses.
• Track and resolve missing receipt reports, coordinating with maintenance technicians for documentation.
• Support payroll by aligning timecard data with work order records and templates.
• Maintain and communicate PTO balances and ensure accurate timecard entries.
• Conduct onboarding and training for new hires on software systems and workflows.
• Prepare weekly sync-up reports and update maintenance schedules and work order data.
• Liaise with Community Managers, Board Members, residents, and maintenance teams to coordinate work orders and provide updates.
• Generate monthly KPI reports and correct legacy data for reporting accuracy.

Required Skills and Abilities

• Experience with Razorsync or other field service management software,
• Excellent verbal and written communication skills,
• Outstanding customer service orientation and professionalism,
• Exceptional organizational skills and attention to detail,
• Proven ability to meet deadlines, manage time effectively and work independently, and
• Proficient in Microsoft Office Suite.

Hardware & Internet Requirements:

• PC required
• 16GB RAM or higher
• Intel® Core i3, AMD Ryzen 3 or higher processor
• 256GB Solid State Drive (SSD) storage or larger
• Microsoft® Windows 11 Home Operating System
• Reliable 10 Mbps+ internet with backup connection and power
• Noise-canceling headset and high-quality webcam

Contractors:

• Are not eligible for employee benefits such as paid time off (PTO), health insurance, or retirement plans,
• Bill and are compensated only for hours worked, with no eligibility for overtime pay. The hourly rate remains consistent regardless of the number of hours worked, and
• Do not receive pay during company closures (e.g., holidays) unless they perform pre-approved work during those periods. We observe 14 holidays annually.

To reflect these differences, we are offering a higher hourly rate than that of a regular employee. This is intended to help offset costs such as health insurance and retirement and provide flexibility for unpaid time off.

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