Manager, Field Application Scientists, N. America The Top Line Here’s the deal. We’re all about helping researchers break free from tools that just don’t cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That’s our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything. The Job Unchained Labs is building the next cool life sciences tools company, and the analytical instruments fit directly into that mission. We need a high-octane Manager of the Field Applications Scientist, who will also support our current and future products. Our analytical products enable dramatic gains in R&D productivity and innovation in drug development organizations by enabling our customers to do more with less and get the answer faster. We need people to roll up their sleeves, sweat, think outside the box, collaborate with our customers and create something special with us.

Responsibilities

Lead the development of innovative solutions to customer challenges Motivate the team, and keep the team focused on innovation and growth Develop strong working relationships with internal and external partners Provide detailed technical feedback to the internal team on customer needs and product performance Conduct pre-sales technical presentations and seminars Plan and execute demonstrations of Unchained Labs analytical instruments Maintain an expert-level knowledge of the Unchained Labs product line Pro-actively provide post-sales account development support Install, QC instruments, and train new customers Provide front-line technical support and work with internal escalation teams as needed Keep CRM system up to date with customer notes and issues Maintain positive customer relations to ensure business growth and customer satisfaction

Qualifications

Collaborative mindset, who can work well with your colleagues and senior management MS degree in Biochemistry or a related scientific field, PhD preferred 3-4+ years as a FAS/Sr. FAS or 1-2 years in a technical leadership position in related biotech industry roles Demonstrated experience designing biological assays and solving complex scientific problems Experience working with protein stability applications Experience teaching or training Able to lift 40 pounds Ability to travel up to 50% overnight when required Location- US; preferred in either Boston or Bay Area, CA