Manager | ITDS Training & Optimization

• FTE: 1.0
• Location: Remote. Must reside in WI, MN, MI, or IA at the time of hire.

Position Summary:

The Information Technology Training and Optimization Manager ensures that all users, including clinicians, are adequately trained and supported on the IT functionality and enterprise expectations to effectively and efficiently fulfill their professional responsibilities. This role owns the development and ongoing oversight of a robust enterprise training and optimization program emphasizing efficient and meaningful use of technology through end-user training and enhancement of the software. Provides leadership to obtain operational and strategic goals within the business unit and affiliated Brand and/or Service Delivery Structure. Measures and communicates benefits of training and optimization to executives and users including improvements, efficiency and proficiency. Promotes safety and quality improvement activities and develop people within a team focus. Acts as a change agent consistent with Emplify Health vision, mission, and strategies. Provides leadership to the team while utilizing educational expertise that supports the organization’s objectives. Evaluates the effectiveness of training initiatives to support organizational goals and technology adoption. The ideal candidate will excel in managing relationships between business operations and information technology, possess experience working collaboratively with Agile teams, and demonstrates strong ability to mentor and develop high-performing individuals.

Major Responsibilities:

• Lead and inspire a team of Instructional Designers to develop and execute training programs in accordance with corporate goals and business needs.

• Provide leadership to recruit, develop, engage, and retain a high-performing team.

• Stay abreast of the latest IT trends, technologies, and training methodologies to ensure training programs remain relevant and effective.

• Applicable technology competency completed within six months of hire for technology supported.

• Build and maintain strong partnerships with internal departments and external stakeholders to foster collaboration and alignment on key initiatives

• Ensure training initiatives are aligned with organizational goals and strategic objectives.

• Work closely with clinical and business staff, Information Technology and Digital System (ITDS) teams, and vendors to identify skill gaps through needs assessments, performance evaluations, and feedback from stakeholders.

• Champion innovation by researching and applying new methodologies, tools, and technologies to enhance learning and system performance. 

• Ensure team awareness and focus on strategic priorities to maximize impact and resource utilization. 

• Oversee financial performance by meeting fiscal targets, analyzing financial data, and implementing cost-effective solutions.

• Manage software vendors and service providers to negotiate contracts, service agreements, and ensure timely resolution of issues.

• Foster a culture of continuous improvement and data-driven decision-making within the organization and champions the effective implementation of these process improvements.

• Track and report on key performance indicators to evaluate the success of initiatives and stakeholder satisfaction. 

Position Requirements:

Education: Bachelor’s degree or equivalent 3-4 years’ education and experience

Certifications/Licenses: Valid driver’s license

Experience:

• 3-4 years adult education or training experience.

• Demonstrated ability to build strong relationships with a diverse group of people and leaders at all levels of an organization including physicians, IT and business operations. 

• A proven track record of training program development and management. 

• Experience with process and quality improvement.

• Knowledge of learning and development best practices.

What you'll get:

• Tailored Benefits Package: We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

• Flexible work location: While this role offers some flexibility in work location, candidates must reside within a reasonable commuting distance of La Crosse or Green Bay, WI due to on-site needs. In addition, candidates must reside in WI, MN, IA, or MI at the time of hire.

Bachelor’s degree or equivalent education and experience, valid driver’s license, and 3–4 years of adult education or training experience. Requires program management, relationship-building, process improvement, and learning development expertise.

Key Responsibilities

• leading designers
• developing programs
• managing vendors

Skills & Tools

Agile

Job Details

• Category: Human Resources
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Green Bay or Wisconsin or Minnesota or Michigan or Iowa or La Crosse
• Languages: English

About Emplify Health

A healthcare organization providing clinical, operational, and technology-enabled services. — Industry: Healthcare