Overview

Manager, Proposal Services Location: Colombia Work Arrangement: Remote Contract Type: Indefinite

About the Role

The Manager, Proposal Services is responsible for leading global Proposal Services operations, driving technology adoption, and delivering high-quality proposal materials that directly support Hyland's revenue objectives. In this role, you'll manage a team of Proposal Specialists across global regions, championing process improvement, performance excellence, and the strategic use of AI and automation throughout the proposal lifecycle. Your Role Responsibilities? Here's What You'll Do. - Manage the implementation of Proposal Services expansion plans across global regions, including regional workflow, language, compliance, staffing, and offshore resourcing requirements. - Establish and maintain quality controls for RFPs, RFIs, RFQs, cost proposals, and other Tier 1 deliverables; serve as the escalation point for quality, consistency, and delivery issues. - Partner with sales leadership to align team priorities with pipeline needs, identify opportunities to strengthen proposal support, and deliver operational recommendations. - Lead the adoption and continuous improvement of AI, automation, and other approved technologies across the proposal lifecycle; track adoption, quality, efficiency, and time-saving outcomes. - Define and drive department benchmarks, protocols, and objectives; hold direct reports accountable to defined performance standards and provide timely, meaningful feedback. - Coach and develop team members through growth in functional expertise, communication skills, and client and peer engagement; identify and cultivate future leaders. Technology Tools - AI tools and automation platforms applied across the proposal lifecycle Role Essentials - Bachelor's degree or equivalent experience, with typically 5–7 years of relevant experience including up to 2 years leading people - Significant experience in Proposal Services, sales enablement, or a comparable revenue-support function with demonstrated accountability for deliverable quality - Proven success managing and leading distributed or offshore global teams - Hands-on experience implementing AI or automation within a business process and measuring adoption, quality, efficiency, or time-saving outcomes - Demonstrated experience developing, reporting, and presenting functional or departmental KPIs and operational recommendations to senior leadership What We'd Like to See - Experience supporting enterprise software or SaaS sales environments - Familiarity with RFP management platforms (e.g., Responsive/RFPIO or similar tools) - Proven track record of improving team capacity through process redesign and technology adoption - Experience managing cross-functional, global stakeholder relationships with influence and credibility - Strong project management skills with the ability to drive multiple priorities in a fast-paced, deadline-driven environment About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com . © Hyland. All rights reserved. About Hyland Life #HylandLife Since 1991, it has been Hyland's mission to help our