Position: Manager, Strategic Accounts

Reports to: Director, Host Relations

Department: Seasonal Exchanges

Location: U.S. based remote

Who we are

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad programs
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are

The International Recruitment Specialist - Platinum Account Team, Seasonal Exchange will be responsible for providing gold-standard account management support for CIEE’s largest Summer Work and Travel host employers. The IRS works with their assigned accounts to maximize placements across their book of business for all Work and Travel seasons, as well as source new large employer relationships. The successful candidate will be an experienced professional with excellent relationship-building and sales experience, customer service skills, confidence, and flexibility.

What you’ll do

• Maximize placements through account renewals and growing existing relationships.
• Provide exceptional customer service and account management for assigned account relationships.
• Prospect and cold call potential large host employers to add to the platinum team portfolio of hosts.
• Oversee all hiring activities and services, ensuring maximum placements and employer needs are met.
• Provide expert consultation on hiring needs, participant markets, and hiring services.
• Promote CIEE at regional and national tradeshows as needed.
• Work with other teams on Seasonal Exchanges to ensure a successful program experience for Bridge USA participants, from application to program completion.
• Hire program participants for host employers - hire may be in-person, overseas, or virtually.
• Maintain an accurate and complete sales database.
• Travel internationally as needed to support CIEE's program placement goals and objectives.
• Perform other duties as assigned.

What you’ll bring

The ideal candidate will possess:

• Bachelor's degree (or international equivalent).
• A minimum of 2-3 years of previous customer success and/or account management experience required.
• International study/work experience preferred.
• Computer skills including MS Teams, Word, Excel, Outlook, and Salesforce.
• Excellent organizational with incredible attention to detail and time management skills.
• Strong ability to multi-task while overseeing daily project management.
• Excellent verbal and written communication skills.
• Energetic, and team-oriented.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.

Bachelor's degree or international equivalent; 2-3 years customer success or account management experience; computer skills in MS Teams, Word, Excel, Outlook, Salesforce; excellent communication and organizational skills.

Key Responsibilities

• managing accounts
• maximizing placements
• prospecting employers

Skills & Tools

Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft Outlook, Salesforce

Job Details

• Category: Sales
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan
• Generous parental leave

About CIEE

A nonprofit organization that transforms lives through study abroad and international exchange programs. — Industry: Education