Position: Manager Technical Services Reports to: CEO Type: Full-Time, Work from Office Location: Houston, Texas, USA Travel Requirement: Up to 25% within US & Internationally Work Eligibility: About Our Customer Our customer designs and manufactures advanced protection relays and disturbance fault recorders for the global electric power industry. With teams of professionals across Winnipeg, Canada, Houston, USA, and Bangalore, India, the company brings decades of expertise in power system protection, monitoring, and control. The company is recognized for delivering reliable, high-performance solutions that ensure power system stability and efficiency. Trusted by utilities and industries worldwide, its products are known for their precision, robustness, and innovation. Headquartered in Winnipeg, Canada, the company operates globally with strong technical and customer support. Role Overview PowerSystem Company seeks an experienced Manager Technical Services who is accountable for providing strategic leadership and direction for the Technical Services Department. This individual will work closely with Sales and other internal and external stakeholders, providing quality services and setting benchmarks for their team, as well as helping in the development and implementation of new products. Ideal Candidate

• Strong people manager with excellent ability to take charge, understand

business needs, and manage workflow for the department.

• Demonstrated customer satisfaction by providing top-quality customer service,

problem-solving for current and potential customers, and technical support to the Sales team.

• Has developed and maintained expert-level technical expertise in electric power

system protection and/or automation (specifically relays and recorders).

Key Responsibilities

Customer, Technical & Business Support

• Support customers through product demonstrations, training, application

guidance, and technical consultations.

• Collaborate with the Technical Services team to resolve customer issues through

application notes, Webex demonstrations, and technical support.

• Prepare product presentations, competitive comparisons, and technical

materials to support business development initiatives.

• Assist in preparing and presenting technical proposals for PowerSystem

Company products, services, and solutions.

• Develop a close working relationship with customers and establish a secondary

technical contact, besides RSM, for customer inquiries and escalations.

• Assist customers with the installation, commissioning, and operation of

PowerSystem Company systems, both remotely and on-site.

• Represent PowerSystem Company at industry conferences and technical forums

such as NASPI and IEEE PSRC.

• Contribute to the development of customer-facing technical documentation,

including manuals, datasheets, and ordering guides.

• Provide technical support to Marketing, Sales, Application Engineering, and

Product Development teams. Leadership & Operational Management

• Accomplish departmental goals by leading the team and planning for the timely

delivery of customer support.

• Lead, mentor, and develop a team of Technical Service Engineers providing

remote technical support to PowerSystem Company customers.

• Maintain high-quality service standards by resolving customer issues, improving

processes, and driving continuous service improvements.

• Ensure customer satisfaction as the primary goal.

Qualifications & Preferred Technical Skills

• B.S. in Electrical Engineering is mandatory.
• 10+ years' experience working with numerical relays and recorders.
• Previous experience leading and developing a team.
• Strong professional presentation skills, both written and oral, including the

ability to hold difficult discussions with customers or employees to protect company interests.

• Working knowledge of electric power systems and practices and philosophies.
• Working knowledge of protective relay applications at utilities or engineering

firms and industry practices.

• Experience with EMTP, load flow, and short circuit studies.
• Experience with utility companies, consulting, or engineering companies is an

advantage.

• Knowledge of advanced communication protocols and communication system

architecture.

• Expert knowledge of system protection, integration, and automation

applications.