Scheduling Coordinator, Care Planning Job Title: Scheduling Coordinator, Care Planning Location: Fully Remote (Massachusetts residence required) Employment Type: Full-Time. Contract. Contract Length: through 12/31/26. Rate: $30 Start Date: 11/9/26 Shifts: Monday–Friday

About the Role

Seeking a highly organized, self motivated and compassionate Scheduling Coordinator to support the Care Planning Unit. In this key role, you will engage directly with community members over the phone to schedule in-home assessments enabling nurse assessors to deliver high-quality, personalized care plans. You’ll be the first point of contact in a member’s care journey—making strong communication skills and empathy essential. In addition to scheduling, you’ll help optimize nurse routing by coordinating geographically efficient schedules and ensuring every member interaction is handled with care and respect. Essential Duties and Responsibilities

• Responsible for the schedules of 4-5 nurses
• Reach out by phone to schedule and confirm member home visits.
• Candidate must be self motivated and able to work independently.
• Productivity is a minimum of 50 phone calls per day.
• Words daily with Microsoft Office, Guiding Care.
• Communicates with nurses regarding schedule, cancellations and important information regarding special conditions or directions needed to meet members.
• Handles calls in a courteous manner while communicating the importance of the care planning visit.
• Accurately documents call attempts and scheduling information in electronic systems.
• Becomes familiar with Massachusetts town geography to create daily schedules for care planning nurses that minimize travel time.
• Maintains member confidentiality at all times and demonstrate discretion with sensitive information.
• Support the use of telehealth platforms (video, chat, etc.) to facilitate member appointments.
• Additional duties as requested by supervisor

Required Qualifications

• Associate’s Degree or equivalent work experience
• Excellent computer skills
• Experience with Microsoft excel, Teams, and Outlook
• Must be able to work within live shared excel lists
• 2+ years of professional experience, including prior customer service experience
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and handle a high volume of calls efficiently
• Detail-oriented with a high level of accuracy in data entry
• Experience working with diverse populations, including individuals with disabilities\
• Comfortable learning new software, systems, and telehealth tools
• Ability to exercise sound judgment when handling confidential or sensitive information
• Knowledge of Massachusetts geography

Preferred Qualifications (Nice to Have)

• Bachelor’s Degree preferred
• Experience with Guiding Care
• Experience in a healthcare environment/HIPAA-compliance.
• Customer service experience in a call/contact center; retail or sales experience also considered.
• Familiarity with electronic medical records
• Bilingual strongly preferred—Spanish, Vietnamese, Portuguese, or Russian highly desirable

Physical Requirements

• Regular use of hands, talking, hearing, and visual focus
• Occasional sitting, walking, and light lifting (up to 10 pounds regularly)
• Reasonable accommodations may be made for qualified individuals with disabilities

Expectations for All Employees

• Demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and members. Approach work in a collaborating and caring manner interacting with insight, sincerity, and compassion. Demonstrate accountability by delivering on commitments, owning mistakes as well as successes, and contributing to an empowering environment where the focus is on solving problems and learning from errors. Recognize and respect diversity in all forms. Strive for excellence in the fulfillment of the mission through quality, innovation, and continuous learning. Demonstrate initiative, flexibility, and openness to change. Represent the client and its clinical affiliates with professionalism. Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities. Adhere to all applicable compliance requirements including but not limited to:
• Complete required compliance training in a timely manner
• Review Code of Conduct at least annually
• Promptly, in good faith, report any instances of suspected fraud, waste and abuse; suspected privacy and/or security incidents; or any compliance concerns identified
• Ensure confidentiality of member and company proprietary information is maintained

Job Types: Full-time, Contract Pay: $30.00 per hour Application Question(s):

• Please describe your previous Scheduling Experience

Education:

• Associate (Required)

Location:

• Massachusetts (Preferred)

Work Location: Remote