Excela Protect is looking for an accomplished Mechanical Claims Adjuster to join our team. Excela Protect is a fast-growing, technology-driven, dealer-centric administrator dedicated to revolutionizing the F&I industry. We're on a mission to deliver unmatched value to dealers and customers, challenging the status quo with transparency, efficiency, and unparalleled service. If you are an accomplished mechanic or repair professional who loves partnering with customers and helping them navigate the claims process, it’s time to shift your career into gear with Excela Protect!

This position is remote-eligible; however, candidates must currently reside in one of the following approved states: AZ, CO, GA, LA, MI, NC, NY, OH, SC, TN, or TX.

What we offer

• Compensation: $45-55k (depending on Mechanical experience and certifications)
• Schedule: Mon-Friday (8am-5pm)
• Medical, Dental, Vision, and Life Insurance
• 401k
• Paid Vacation/Holidays
• Paid Training and Employee development

Who are we looking for?

• Customer Centric professional who loves making people smile.
• Energetic personality who loves collaborating with a team.
• Self-Motivated individual who is competitive and coachable.

Qualifications

• Strong mechanical background and experience as a mechanic or automotive service professional (Required).
• Previous experience with claims administration.
• High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience.
• Thorough knowledge of automotive repair, technical vehicle operations, components, and breakdowns.
• Ability to handle customers in difficult situations.
• Act as technical advisor to claims processors.

Are you ready to work in a rewarding, and high-energy environment? Come take the next step of your career with Excela Protect!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualifications

• Strong mechanical background and experience as a mechanic or automotive service professional is required.
• Previous experience with claims administration.
• Thorough knowledge of automotive repair, technical vehicle operations, components, and breakdowns.
• Ability to handle customers in difficult situations and act as technical advisor to claims processors.

Strong mechanical background and experience as a mechanic or automotive service professional required; high school diploma or GED with two years related experience; knowledge of automotive repair and claims administration.

Key Responsibilities

• reviewing claims
• advising customers
• assessing mechanical issues

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Arizona or Colorado or Georgia or Louisiana or Michigan or North Carolina or New York or Ohio or South Carolina or Tennessee or Texas
• Salary: USD 45,000 – 55,000 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About Excela Protect

A technology-driven, dealer-centric administrator dedicated to revolutionizing the F&I industry. — Industry: Finance