About Phix Health Phix Health is a provider led clinical services company using proprietary leading-edge care management technology to care for at-home or facility-based geriatric or chronically ill patients. We strive to create a care environment that is driven by our patients desires for their care.

About the Role

The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider. The MA performs and assists with clinical procedures as directed by the provider and per protocol. The MA is cross trained to perform designated business processes associated with an outpatient visit ensuring that all demographic, patient history and financial information is accurate. The MA acts as a resource and provides cross coverage as needed, as well as serves as a coach and mentor to new medical assistant associates. The ideal candidate enjoys working with senior populations in a facility setting, working proactively and collaboratively with other team members and facility staff, and has a strong “customer service” approach to working with patients and families.

Responsibilities

• Respond to patient, family and facility phone calls
• Monitor and respond to incoming faxes, emails and other patient related requests
• Ensure appropriate documents are with the patient, including required diagnostic reports.

Interview patients to obtain their medical history. Record patient medical history, vital statistics, and test results in patient medical files. Performs routine screening tests, such as height and weight measurements and blood pressure checks. Accepts delegated tasks from nursing colleagues within their scope of service to assist in the flow of patient care. Perform tasks associated with business front desk functions including, but not limited to: Confirm patient appointments. Ensuring all patient insurance information is loaded and up to date prior to appointment via online verification of benefits. Coordinates patient check-in, while maintaining patient confidentiality and HIPAA requirements. Facilitate virtual visits when provider is not on-site. Maintain computer and electronic system competency including but not limited to processes for: scheduling, appointment cancellations and order entry for clinical system, use of scanner device and electronic insurance verifications, and assistance with live phone calls.

• Perform regular check-ins with patients to assess adherence to care plans
• Maintains a friendly, cooperative, and collaborative relationship with facility staff.

Participates in on call duties as required. Job Qualifications

• Education: Associate's degree
• Experience: 1-2 years of related experience; or equivalent combination of education and experience
• Licenses/Certifications: Medical Assistant Certification (CMA) Preferred (or within first year)