About the position Internal Medicine is seeking a Medical Assistant for its Remote Support team. The role supports patient health and well-being by facilitating telephone communication and completing routine in-basket tasks. The Medical Assistant is expected to manage time independently, achieve strong in-basket results, communicate with kindness and professionalism, understand the clinic’s vision, and deliver patient-focused care. The position may be performed remotely after successful completion of onsite training and satisfaction of remote-work requirements. Employees are expected to work onsite one day per month. Remote employees must live in the local Vancouver, Washington, or Portland, Oregon, area and have a secure home network with minimum upload speeds of 5 Mbps and download speeds of 25 Mbps. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The posting lists a hiring range generally between \$20.59 and \$27.48 per hour, with placement based on experience, and also lists a pay range of \$23.55 to \$32.97. Vancouver Clinic provides care across a wide range of medical decisions, including vaccinations, reproductive health, end-of-life decision-making, and gender-affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all Clinic positions. Offers are contingent on successful completion of background screening and immunization requirements. Applicants must be authorized to work for any U.S. employer; the Clinic cannot sponsor or take over sponsorship of an employment visa.

Responsibilities

• Process prescription refills, MyChart messages, telephone calls, result notes, CRM requests, referrals, and other in-basket tasks using protocols and department workflows within scope of practice.
• Document in the electronic medical record using standardized documentation and department protocols.
• Identify and resolve issues by clarifying them with department leadership and/or a medical provider.
• Accurately review, gather, and document pertinent medical information needed by the provider to process in-basket encounters within scope of practice.
• Ensure all in-basket encounters are handled within 72 business hours.
• Make objective, factual, time-specific, accurate, and correctly spelled EMR entries using department-approved medical abbreviations and terminology.
• Document all patient contact, including messages left for patients, telephone conversations, and face-to-face communication.
• Schedule patient appointments according to department protocols and workflows.

Requirements

• At least 2 years of back-office Medical Assistant experience in primary care.
• High school diploma or equivalent.
• Completion of one of the following: a combination of experience and training resulting in a nationally recognized MA certification; a formal MA program; a formal medical services training program of the United States Armed Forces; EMT training and certification; or current Washington State Nursing Assistant-Certification.
• Obtain a Washington State Medical Assistant credential within the required timeframe and maintain it in active status throughout employment.
• Experience processing prescription refills.
• General knowledge of different medications and drug classes.
• Current American Heart Association Health Care Provider BLS CPR certification.
• For remote work, live in the local Vancouver, WA, or Portland, OR, area and have a secure home network with minimum upload speeds of 5 Mbps and download speeds of 25 Mbps.
• Be authorized to work for any employer in the United States.
• Meet background-screening and immunization requirements for an offer to proceed.
• Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas.

Nice-to-haves

• Experience in an Internal Medicine department.
• Experience with an electronic health record; Epic experience is strongly preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D coverage
• Long-term disability coverage
• Health savings account
• Flexible spending account
• Employee assistance program
• Supplemental voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services benefits
• 401(k) retirement plan with employer matching contribution up to 4%
• Paid time off programs; details vary by department, position type, primary work state, and FTE

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